Field Services L1

Desktop/Field Support Engineer (Hospital IT Support) L1

3rd shift for req 240972 is midnight to 9am EST with 1 hour unpaid break. The role will cover imaging, deployment, maintenance, and troubleshooting of desktops and laptops across hospital departments, ensuring minimal downtime for clinical staff.

We are seeking a Field Support Desktop Engineer with technical expertise and a solid background in healthcare IT environments to join our 24/7 support team. This individual will work directly with clinical users and IT teams to support critical systems that impact patient care.

• Perform advanced installation, configuration, repair, and maintenance of desktops, laptops, and peripherals across hospital departments.
• Create, maintain, and deploy operating system images using enterprise imaging tools (e.g., SCCM, MDT, etc.).
• Troubleshoot and resolve complex hardware and software issues timely—both on‑site and remotely.
• Handle PC refresh projects, user moves, hardware upgrades, and ad‑hoc support for hospital‑wide IT projects.
• Respond to technical issues related to clinical systems, workstation‑on‑wheels (WOWs), and EMR terminals.
• Provision, profile, deploy and troubleshoot mobile devices using Mobile Iron MDM.
• Communicate clearly with clinical users, IT peers, and leadership about issue status, resolution plans, and technical recommendations.
• Ensure all support and deployments adhere to HIPAA compliance and hospital IT security policies.
• Document procedures, configurations, issue resolutions, and asset inventory as part of IT operations best practices.
• Participate in on‑call rotation and support after‑hours emergencies when needed.

• Strong sense of urgency with the ability to prioritize and multitask in a healthcare environment.
• Ability to work independently while also collaborating with technical and clinical teams.
• Excellent communication and interpersonal skills to interact with clinicians and hospital staff.
• High level of professionalism, attention to detail, and problem‑solving capability.
• Ability to lift up to 50 pounds and provide hands‑on support throughout hospital facilities.
• Comfortable working in patient care areas and following hospital protocols.

• Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
• Prior experience of desktop engineering or field support in a hospital or clinical setting.
• Expertise in desktop/laptop imaging, configuration, and deployment.
• Knowledge of Windows operating systems, device drivers, and endpoint security.
• Experience or training with scripting (Power Shell, VBScript, Batch) to automate desktop tasks.
• Familiarity with Service Now, Remedy, Zendesk, or other IT ticketing systems.
• Intermediate to advanced proficiency in Microsoft Office applications.

• Experience with Crowd Strike (endpoint protection)
• Experience with Rapid7 (vulnerability management and security analytics)
• Experience with N‑Able (remote monitoring and management)
• A+ Certification
• Microsoft Certified:
  Modern Desktop Administrator Associate
• Familiarity with HIPAA, PHI data handling, and ITIL best practices.

Experience supporting EMR systems and clinical workflows is highly desirable.

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is…