Data Center Site Manager

Job Summary

At Disney, we’re storytellers. We make the impossible, possible. Walt Disney’s passion to continually envision new ways to move audiences around the world remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports,news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences—and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross‑company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

The Data Center Operations (DCO) organization provides physically secure, environmentally stable, high‑availability data center services. In conjunction with the rest of the Enterprise Technology organization, DCO delivers managed facility, server, storage, authentication, and DNS services to Enterprise Technology clients. The DCO team plays a dual role, managing the data center physical environment, its assets and providing break/fix support as directed by the Platform and or Network Operations team.

As the Data Center Site Manager, you will be the primary contact and accountable for all data center services provided by Data Center Operations for the New York and New Jersey locations, including collocation and owned facilities. You will manage and directly perform vendor & contract management, mechanical, electrical, plumbing (MEP), fire‑life‑safety (FLS), physical security, Infrastructure Moves, Adds & Changes (IMAC), logistics, e‑Waste, media destruction and data center design consultation.

You will also oversee the physical environment and incident response for our clients.

• Provide support to the Enterprise Technology Customer Base and to Enterprise Technology team members.
• Manage and directly perform vendor & contract management (Colocation provider services & service providers).
• Manage and directly perform Financial Management – Annual Operating Plan (budget), requests for proposals, quotes, purchase orders, invoicing, forecasts and accruals.
• Manage and directly perform monitoring, auditing & reporting – capacity, activity, adherence to operating level agreements, etc.
• Manage and directly perform documentation management – creation, maintenance and retirement of Policies, Procedures, Processes, tool data, etc.
• Manage and directly perform Data Center Infrastructure Management (DCIM) updates and reporting.
• Manage and directly perform 24x7x365 IMAC Services (Infrastructure and IT Equipment installations, changes, decommissions, repairs and incident support).
• Manage and directly perform material management and ordering.
• Manage and perform maintenance activities.
• Manage and directly perform change activities.
• Manage and directly perform logistics (shipping, receiving and storage).
• Manage and directly perform e‑Waste and media destruction.
• Manage and directly perform on‑call support and 1‑hour on‑site response for incidents or support issues.
• Manage and directly perform support for business continuity preparation, site "ride out" support for hurricanes and other threats, and damage assessments and recovery support.
• Manage and directly perform data center design consultation (provide clarification, guidance, current processes, procedures and standard in support of data center design, engineering and operations).
• Manage and directly perform training.
• Manage assigned workflow tasks in order to provide timely turnaround to clients, timely resolution and/or escalation of client issues.
• Interface with other team members in the Enterprise Technology organization to support deployments, technology evaluations, or other efforts requiring Data Center Operations involvement.
• Troubleshoot, document and process technical issues using the Enterprise Technology ticketing system.
• Maintain a level of professionalism while engaging with clients.
• Follow Enterprise Technology…