IT Support Specialist

What You’ll Do

As IT Support Specialist, will provide technical assistance to end-users, troubleshoot hardware/software issues, install/configure systems, maintain networks, document incidents and ensure minimal downtime.

• Providing technical assistance to end-users
• Troubleshooting hardware/software issues
• Installing and configuring systems
• Maintaining networks
• Documenting incidents and ensuring minimal downtime
• Executing IT projects
• Accountability for various technical resources and deliverables
• Supporting and advancing process improvement
• Documenting updated IT procedures within the Helpdesk support model
• Technical and Procedural Documentation
• Delivering IT support excellence
• Multitasking on various IT projects
• Relationship building with departmental and program managers
• Performing other related duties as assigned

• Bachelor’s degree (BA or BS) in business, computer science or related field
• 3+ years previous experience supporting relevant technologies and systems or the equivalent combination of experience, education or certifications
• Microsoft Certifications relevant to current technology and systems
• Strong Microsoft Office skills with advanced knowledge of Microsoft Excel are a plus
• Knowledge and in-depth understanding of Helpdesk and support metrics
• Strong organizational, presentation and project management skills
• Ability to maintain the highest level of confidentiality, integrity and ethical standards
• Ability to navigate complex and/or difficult situations and bring about positive resolutions (within the scope of responsibilities)
• Excellent verbal and written communication skills

• $55,000 - $60,000

The Fedcap Group is a family of companies that provides programs and services that change the lives of people facing barriers to economic and social wellbeing. We help individuals move toward independence as valued members of their communities and in the workplace.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.