Service Desk Analyst

Join to apply for the Service Desk Analyst role at Mission Staff

We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire job for our client.

Join a dynamic team as a Service Desk Analyst supporting a leading organization in the Port Washington area. In this role, you will be a crucial part of ensuring seamless IT operations by providing technical support, troubleshooting, and resolving hardware and software issues for users. This position offers an excellent opportunity to apply your IT expertise in a fast-paced environment, contribute to critical projects, and grow your career within a respected industry leader.

• Well-versed in Windows 7/10 operating systems
• Fundamental understanding of Windows Server
• Basic knowledge of network services and concepts
• Experience with Office
  365, SharePoint, and Exchange
• Troubleshooting skills with analytical, effective, and efficient problem-solving ability
• Strong organizational skills with attention to detail and multi-tasking
• Strong verbal and written communication skills
• Experience with Excel Macros and security best practices

• Experience with Extreme, Forti Gate, or VMware systems
• Experience with ERP systems
• Knowledge of cyber security alerts and remediation
• Experience with asset tracking systems

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent IT work experience
• Minimum of 5 years of relevant IT support experience
• Ability to work independently and as part of a team

• Must be located within reasonable commute to Port Washington, NY
• Willingness to work onsite, 5 days a week

Mission Staff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.