IT Support Specialist; Part-Time

Launched in 2015, S ol de J aneiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. S ol de J aneiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME 00’s 2024 Most Influential Companies, Fast Company’s 2024 World’s Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace.

These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

We are looking for a motivated and detail-oriented entry level IT Support Specialist (Part-Time) to support our global IT team. This position is based in New York City and reports to the Director of IT Operations. It is an excellent opportunity to gain hands‑on experience in a fast‑paced enterprise IT environment.

The IT Support Specialist (Part-Time) will support day‑to‑day IT operations tasks, with a focus on device setup, account provisioning, and hardware inventory management. This role is ideal for someone eager to learn the fundamentals of IT operations and endpoint management in a real‑world corporate setting.

This is a permanent part‑time position working up to 16 hours per week.

• Assist with unboxing, imaging, and initial configuration of new employee devices (macOS and Windows).
• Apply standard software baselines and configuration settings under guidance of IT Operations team at large.
• Prepare devices for new hire onboarding, ensuring they are ready for Day 1 use.
• Help document device setup steps and update existing SOPs as processes evolve.

• Support the creation and configuration of new employee accounts across core platforms (e.g., Microsoft 365, Entra ).
• Assist with group assignments, license provisioning, and basic access control tasks under IT team supervision.
• Help configure accounts in tools such as Microsoft Teams, SharePoint, and Exchange Online.
• Assist with account deprovisioning during employee offboarding as directed.

• Maintain accurate records of hardware assets, including laptops, accessories, and peripherals.
• Assist with receiving, tagging, and logging new equipment into the asset tracking system.
• Help conduct periodic audits of hardware inventory to ensure records are up to date.
• Support the retrieval and logging of equipment during employee offboarding.

• Provide basic Tier 1 support for common endpoint issues, escalating to the Desktop Administrator as needed.
• Assist with IT‑related tasks for onboarding and offboarding workflows.
• Shadow senior IT team members to learn MDM platform operations (Jump Cloud, Ninja One) and endpoint lifecycle management.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic familiarity with Windows and/or macOS operating systems.
• A detail‑oriented, organized approach to tasks—especially when handling hardware and account records.
• Eagerness to learn IT operations fundamentals in a hands‑on corporate environment.
• Good communication skills and a collaborative, team‑player attitude.
• Ability to follow documented procedures and ask questions when unsure.

• Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint) from a user or admin perspective.
• Any coursework or personal experience with IT support, networking, or systems administration.
• Familiarity with help desk or ticketing systems (e.g., Jira, Service Now, or similar).

• Practical, hands‑on experience in enterprise IT Operations at a global company.
• Exposure to industry‑standard tools including MDM platforms, RMM tools, and Microsoft 365 administration.
• Mentorship from experienced IT…