ServiceNow Lead​/Architect FSO

Duration:
Fulltime

Location:
Remote (NY)

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

• Need extensive experience with CSM and Financial Service Operations (FSO)
• You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
• Mentor and lead a team of developers.
• Participate in requirement discovery with clients, design and develop solutions for the Service Now platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
• Reviews design and code per sprint to ensure quality.
• Creation and customization of complex workflows and custom workflow activities.
• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
• Contribute and review user stories.
• Build and maintain technical documentation.
• Monitor health, usage, and overall compliance of Service Now and its applications.
• Develop a keen understanding of the products we implement and client business.
• Provide production support and be able to resolve problems under pressure.
• Assist in project estimation.
• Participate in regular Knowledge Transfer sessions with Service Now Developers.
• Stay current with new and updated capabilities of the Service Now Platform.
• Coordinate upgrades to Production and Sub-Production instances.
• Coordinate sub-production testing, evaluation, and regression remediation.
• Participate in blueprinting workshops and contribute with documentation and effort estimation.
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as mean to spread experiences gained across the practice.

• Relevant experience Service Now Development.
• Demonstrate prior experience in leading client projects as a technical lead.
• Certified System Administrator (CSA) plus one mainline Implementor certifications (FSO/CSM / HRSD/ITSM/GRC etc.).
• Compulsory Financial Services Operations Professional Built with Visa (FSO) to be used as a case management tool that will support dispute and fraud claims processing for Client and Visa Credit, Debit, and ATM transactions preferred.
• One greenfield implementation of any Service Now module.
• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades.
• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc.
• Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.
• Good understanding of Service Now Best practices in scripting, integration.
• Experience in deploying code from Lower instance to Production.
• Experience in Cloning and Upgrades.
• Excellent communication Skills for client facing roles.
• Good management, analytics, problem solving & interpersonal skills.
• Self-motivated, Positive outlook & result oriented.

• Experience leading team
• Service Now
• CSM
• Now Assist
• Financial Service Operation