Service Desk Manager: Lead MSP Support & SLA Excellence
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-06
Listing for:
Confidential
Full Time
position Listed on 2026-03-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
A leading Managed Services Provider located in Midtown Manhattan is seeking an experienced Service Desk Manager to lead their support operations. This hands-on leader will manage daily operations of the Service Desk, ensuring high performance and customer satisfaction. Key qualifications include 5+ years in IT support within an MSP and 2+ years in service desk management. The role offers an opportunity to improve service operations in a growth-oriented, collaborative environment.
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