IT Analyst

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making home ownership simpler, faster, and most importantly, more accessible for all communities across the United States.

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig‑economy workers, immigrants, and more with a curated banking experience as opposed to a one‑size‑fits‑all banking approach.

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

The IT Analyst provides on‑site technical services and first‑level information security support to internal customers.

Job Responsibilities:

• Identify, diagnose, and resolve technical issues related to desktops, laptops, and network systems.
• Support software and hardware installation, configuration, and updates.
• Respond to and coordinate the resolution of incoming technical support calls and requests from employees, escalating complex issues to outsourced IT teams as necessary.
• Maintain, document, and implement standard operating procedures and customer service guidelines for IT support.
• Provide timely status updates to management and end-users on case progress.
• Support and maintain effective relationships with users, ensuring excellent customer service through tact, professionalism, and clear communication.
• Monitor and ensure resolution of problems with remote access, VPN, and other network‑related services.
• Act as the first point of contact for reporting and documenting security incidents or concerns, escalating to appropriate teams when needed.
• Assist in monitoring and implementing basic information security protocols to safeguard organizational data and systems.
• Educate users on safe practices, including phishing awareness and secure password management.
• Coordinate with IT and security teams to address endpoint vulnerabilities and security‑related alerts.
• Perform special projects, and additional duties and responsibilities as required.

• Associate's degree (or equivalent) in computer science, information technology, information systems, cybersecurity, or similar – OR – high school diploma (or equivalent) plus two (2) years of experience in functional area.
• Additional one (1) year experience in functional area.

• Understanding of IT systems and infrastructure.
• Knowledge of best practices in IT administration and system security.
• Experience with IT security and compliance standards is a plus.
• Strong analytical and problem‑solving skills.
• Adaptable and comfortable with changing priorities in a high volume environment.
• Excellent interpersonal and communication skills, effective work relationships and ability to work effectively in a fast‑paced team.
• Superior organizational skills, problem solving, and attention to detail.
• An ability to thrive in an environment where priorities change daily, and where employees wear many hats, detailed‑oriented, and thrives in a fast‑paced environment.
• The ability to think "outside the box" and prioritize tasks and decisions in a timely manner.
• Self‑directed, yet effective working part of a collaborative team.
• Responsive and customer‑focused with a demonstrated use of professional judgment.
• Exceptional verbal and written communication skills with the ability to speak confidently.

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

This role's annual base salary range is $55,000 - $70,000.

In addition to a fulfilling career, we offer competitive compensation and a comprehensive benefits package that can fuel your financial milestones & keep you well. Full‑time employees are eligible for:

• Health, Dental, Vision, & Life Insurance
• Financial Wellness Planning & Coaching
• Counseling Support Services & Resources
• Paid Parental Leave
• Pet Insurance
  401K Match
• Employee Bank Accounts with Quontic
• Generous Paid Time Off