Systems Engineer - IV

Qualifications

• Good understanding of application, middleware and database interactions and connectivity
• Experience supporting Web servers and applications
• Knowledge of scripting (ex: powershell, Unix Shell Scripting, ansible, puppet)
• Knowledge of LDAP concepts and/or Active Directory Server user/group design
• Knowledge of OKTA or other IDaaS providers
• Ability to work independently to meet goals and objectives with minimal supervision
• Team player with excellent consultative and communication skills (verbal and written), and the proven ability to work effectively with clients, IT management and staff, vendors and consultants
• Strong problem solving and time management skills
• Ability to continually triage assignments, manage conflicting priorities and accept changing deadlines
• Ability to work well under pressure, responding to critical requests calmly and efficiently
• Exceptional interpersonal skills and a demonstrated ability to form and maintain effective working relationships at all levels and across reporting lines
• Discretion in handling confidential or sensitive information
• Strong work experience in Windows Server and Linux/Unix (preferably Red Hat)

Critical

Skills:

• Middleware administration experience (Web Sphere, JBoss, Tomcat, etc)
• Working experience in Linux, Unix environments

Preferred

Skills:

• Middleware technologies (Web Sphere, JBoss, Tomcat)
• Working experience with database technologies (Oracle, SQL Server, MySQL)
• Familiarity of Application programming languages and Web technologies
• Working knowledge of Splunk

• Strong verbal and written communication skills
• Experience with Change Management standards

• Candidate will work with developers and business areas to deploy, maintain, and configure custom applications
• Provide technical solutions to automate processes or functions to improve business operations
• Develop corresponding operations and support procedures and documentation for application operations
• Continually monitor and fine tune application infrastructure to assure optimal performance, availability, and utilization of resources
• Develop and continually refine restore or recovery procedures for errors impacting application operations
• Support and provide insight into contingency planning initiatives
• Design and develop scripts to automate operational tasks and maintenance
• Report to managers and supervisors, advising performance as related to application operations and escalating issues per policy to higher tier support resources and management as necessary
• Work directly with customers on issues
• Administer and enforce IT standards and processes
• Provide off‑hours support – rotational weekly call schedule with 7x24 responsibilities – shift work is also possible based on demand
• Provide support during scheduled contingency tests