Senior Technical Product Manager, CORE

Senior Technical Product Manager, CORE

Location: London Office, Hybrid

Salary: £85,000 - £95,000 + Share Options

Reporting to: Head of Product Strategy & Operations

Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record breaking adventurer and former brand ambassador Paul Archer. We exist to show that companies built for advocacy can change the world. In today’s hyper connected world in which social media is now twice the size of all other media channels combined and entirely user generated, the most successful brands are the ones investing in people and in community, not in ads.

The Duel Brand Advocacy Solution allows enterprise brands to do just that. We have onboarded over 60 influential brands such as Abercrombie and Fitch, Charlotte Tilbury, Spanx, Victoria’s Secret, LUSH and Elemis. The Duel team’s global presence includes offices in New York City and London. Our team of 60 plus is composed of psychologists, brand experts and community builders, combining cutting edge brand expertise with seasoned SaaS experience.

Backed by top European VCs, Duel recently announced a 16 million dollar Series A, which will accelerate growth in the US from our base in New York, and bring our entirely AI driven product vision to life to equip brands with the solution needed to drive growth through thousands of advocates, customers, creators and brand ambassadors.

This role exists to unlock and scale Duel’s enterprise growth.

As Technical Product Manager, CORE, you act as the Solutions Architect and Product Owner for Duel’s enterprise platform layer. You own the foundations that enable Fortune 500 adoption, procurement approval, and long term scalability. This includes identity and access management, security and compliance capabilities, auditability, integration infrastructure, and the technical decisions that shape performance, resilience, and technical debt across the platform.

You sit at the intersection of product, engineering, security, legal, and customer success. You translate complex enterprise compliance and security requirements into product capabilities that are both technically sound and commercially compelling. You engage directly with customer CTOs, CISOs, and security teams during procurement and implementation, positioning Duel’s platform architecture as a competitive advantage that unblocks high value enterprise deals.

This is a deeply technical product role with real commercial accountability. The outcome is simple and demanding. Enable enterprise deals to close faster, onboard smoother, and scale without compromising trust, security, or platform integrity.

• Take end to end ownership of Duel’s CORE platform capabilities that underpin enterprise readiness, including SSO and SAML authentication, SCIM provisioning, audit logging, permissions, role based access control, and integration infrastructure.

• Define and evolve the product roadmap for SOC 2 and broader security compliance in close partnership with engineering, security, and legal stakeholders.

• Make principled architectural decisions that balance scalability, performance, and long term technical debt across both advocate and brand experiences.

• Serve as the technical authority during Fortune 500 sales cycles, implementations, and renewals, working directly with customer CTOs, CISOs, and security teams.

• Translate customer security, compliance, and infrastructure requirements into clear product solutions, tradeoffs, and timelines.

• Partner closely with Sales and Customer Success to unblock procurement objections and position Duel’s technical capabilities as reasons to buy.

• Work deeply with engineering teams to translate enterprise requirements into well scoped, technically feasible product initiatives.

• Coordinate across security, legal, data, and infrastructure stakeholders to ensure alignment and execution.

• Provide clarity and technical leadership across teams when navigating ambiguity, risk, or…