IT Support Specialist

We are seeking an experienced IT Support Specialist to join our growing team. The ideal candidate will have a strong technical background and a passion for providing exceptional customer service. As an IT Support Specialist, you will be responsible for maintaining and troubleshooting our systems and providing technical support to our employees and clients.

• Provide technical support to employees and clients via phone, email, and in person
• Troubleshoot and resolve hardware, software, and network issues
• Install and maintain computer systems, servers, and networks
• Perform regular system updates and backups
• Monitor system performance and identify potential issues
• Create and maintain technical documentation and user guides
• Train employees on the use of new hardware and software
• Collaborate with IT team to develop and implement new systems and technologies
• Stay up-to-date with emerging technologies and industry best practices

• Bachelor's degree in Computer Science, Information Technology or related field
• 2+ years of experience in a technical support role
• Strong knowledge of Windows and Mac operating systems
• Experience with network troubleshooting and administration
• Familiarity with virtualization technologies (VMware, Hyper‑V)
• Excellent problem‑solving and communication skills
• Ability to work independently and in a team environment
• Strong attention to detail and ability to prioritize tasks
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus

If you are a highly motivated and customer‑focused IT professional looking for a challenging and rewarding career, we want to hear from you! Apply now to join our team as an IT Support Specialist.