Enterprise Account Manager

The Enterprise Account Manager partners with our largest and most complex customers primarily PE-backed groups managing multiple portfolio brands to ensure successful onboarding, adoption, and long-term value realization.

You’ll lead multi-brand implementations, coordinate cross-functional teams, and work directly with executives to design, deliver, and scale success across their portfolios. This is a hands-on role that combines technical execution, project management, and executive relationship management.

You’ll build and manage onboarding project plans used by C-level stakeholders, configure integrations using Zapier, webhooks, and APIs, and collaborate closely with Product and Engineering to solve implementation challenges.

• Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts
• Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments
• Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration
• Monitor account health and proactively address adoption gaps or technical issues
• Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI

• Build and manage Zapier automations to connect customer systems and automate workflows. Use webhooks and JSON payloads to pass data between platforms and ensure accurate synchronization.
• Partner with Product and Engineering to troubleshoot API connections and integration challenges
• Apply SQL and relational database knowledge to validate data integrity and investigate anomalies.
• Document all technical workflows and ensure repeatability across brands and regions.

• Proficient in Zapier, with experience creating multi-step automations and webhook integrations.
• Deep understanding of webhooks, payloads, and JSON, including how to debug and optimize data flows.
• Working knowledge of SQL and relational databases to analyze and troubleshoot data issues.
• Experience collaborating with Product and Engineering on API-based workflows
• Strong project management ability, capable of building and maintaining C-level-ready onboarding plans.

• 5–8 years of experience in Customer Success, Account Management, or Implementation roles, including experience with large or multi-brand accounts.
• Proven success managing enterprise customers with complex technical requirements.
• Hands-on technical experience with Zapier, webhooks, JSON, and SQL.
• Strong project management and organizational skills; able to manage concurrent projects with multiple stakeholders.
• Excellent communication skills, including executive presence and the ability to lead C-level discussions.
• Experience using Hub Spot and Metabase (or similar BI tools) for account tracking and reporting
• Familiarity with home services, SaaS, or tech-enabled operations is a plus

• Full benefits
• 401(k) plan w/ company match
• Flexible PTO
• Opportunity to build at the ground floor of a fast-growing, mission-driven company