Technical Support Specialist

Job Title

Technical Support Specialist

February 27, 2026

Administrative and Network Services

Director of Information Technology and Desktop Support Manager

FT, Non-Exempt (Hourly), Mon-Fri, 9 am-5 pm EST

$60,000 annual salary, overtime eligible

Under the supervision of the Director of Information Technology and the Desktop Support Manager, the Technical Support Specialist will provide high-quality end-user support for the various constituents at the School of Visual Arts (SVA). User groups include Administrative and Academic Staff, Students, and Faculty. End-user devices include desktop computers, laptops, printers, and mobile phones. Users are located in 12 buildings on the Manhattan campus and at home.

• Responsible for quality end-user support and proactive maintenance of administrative desktop hardware, software, and peripherals – this includes assets owned and managed by the college.

• Responsible for the updating and maintenance of the administrative desktop asset database, including data entry, tracking warranty and service contracts, and the registration of all hardware and software purchases.

• Assist with setting up, configuring, and deploying desktops, laptops, mobile devices, printers, and other IT equipment.

• Perform routine maintenance tasks, including software updates, system backups, and antivirus management.

• Collaborate with other IT team members to elevate complex issues and follow up on resolution.

• Work with third‑party vendor support groups as needed to resolve technical problems.

• Works with Active Directory and other service delivery systems.

• Document support activities, solutions, and procedures for future reference.
  Assist in the development and implementation of IT policies and procedures.

• Responsible for helping students set up their computers for Internet access in the residence halls.

• Assists with minor and major office moves, adds, changes, and acts as liaison between the IT Department and other offices.

• Trains and orients employees on the use of hardware, software, and telephone systems.

• Takes on a support leadership role for assigned point web applications and enterprise systems as they are deployed to the college.

• SVA is a broad constituency of community members (end users) all of whom the IT team interacts with daily. This includes administrative office staff, academic office staff, faculty, students, alumni, and the public.

• Collaboration is the key to success. For SVA IT, key collaborative operations groups include Audio Visual Services, Facilities (Physical Plant), Security Services (Campus Safety), and Resource Management (Office Services).

• Students, Staff, and Faculty in a Higher Education environment are not on a fixed 9 am-5 pm schedule, waiting for support like a typical office. The technician should be comfortable following up with end users to agree on a mutually convenient time to troubleshoot the issue.

• Other job-related duties as assigned

• None.

• Bachelor of Arts or Bachelor of Science in Information Technology or a closely related field is required.
• Candidates without a degree may substitute at least four (4) years of professional experience in the Information Technology field or equivalent technical training.

• Experience with Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices.
• Fluency in standard software and desktop operating systems, including Windows, macOS, Microsoft Office, File Maker, Adobe Creative Cloud, web browsers, and antivirus software.
• Certifications in CompTIA A+, Network+, or Google Workspace.

• Knowledge in the Google Workspace environment (Gmail, Google Drive, Google Meet, etc.).
• Knowledge of software, hardware, and best practices and procedures to support these systems.
• Knowledge of standard applications and operating systems (e.g., Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices), remote desktop applications such as Team Viewer, and virtual environments.
• Knowledge of Windows operating systems…