Systems Administrator

Pay Rate Low: 40.00 | Pay Rate High: 45.33

Our client is a global leader in bioprocessing and a trusted partner in the production of biologic therapies that improve human health worldwide. Committed to innovation, quality, and collaboration, the organization plays a critical role in advancing the development and manufacturing of life‑saving biologic drugs. Their team‑driven culture emphasizes technical excellence, continuous improvement, and a strong focus on delivering reliable solutions that support both their customers and patients around the world.

Location: Saratoga County, NY

Terms: 6 month contract with possibility of extension

• Provide Tier 2 support for escalated Service Now incidents, ensuring timely resolution, documentation, and follow‑up.
• Perform advanced troubleshooting of Windows 10/11 systems, including performance issues, system errors, user profile concerns, and application failures.
• Support and troubleshoot endpoint hardware including laptops, desktops, mobile devices, and peripherals.
• Assist with configuration, management, and basic troubleshooting of enterprise wireless networks (Cisco Meraki preferred).
• Support foundational troubleshooting of next‑generation firewalls (Forti Gate preferred), including connectivity, VPN setup, and basic security policy review.
• Provide support for Microsoft Teams conference room technology (experience preferred).
• Support both office and manufacturing/cleanroom environments and related devices.

• Deliver exceptional customer service through onsite, remote, phone, and email support.
• Communicate clearly and professionally with employees at all levels, including non‑technical users.
• Set clear expectations and maintain follow‑through to ensure a positive end‑user experience.

• Manage assigned Service Now tickets through completion with detailed documentation, updates, and communication.
• Escalate issues appropriately while maintaining ownership through final resolution.
• Identify recurring issues and contribute to knowledge base documentation and process improvement initiatives.

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or related field, or equivalent experience.
• 2+ years of IT support experience in a corporate or enterprise environment.
• Strong troubleshooting and diagnostic skills for Windows 10/11 environments.
• Foundational knowledge of enterprise wireless networks (Meraki preferred).
• Foundational knowledge of next‑generation firewalls (Forti Gate preferred).
• Experience with ITSM platforms such as Service Now.
• Strong customer service mindset and ability to effectively support end users.
• Ability to manage multiple priorities, work independently, and stay organized in a fast‑paced environment.
• Excellent communication, documentation, and problem‑solving skills.

This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you

INDBH