Salesforce Technology Analyst

Salesforce Technology Analyst (Hybrid – NYC)

New York, NY (Hybrid – 3 days onsite)

Base salary up to $118,000 + 15% bonus

We’re looking for a Salesforce Technology Analyst to support enterprise CRM initiatives through business, system, and data analysis. This role partners closely with business, compliance, and technology teams to translate complex requirements into scalable, well‑documented Salesforce solutions.

This is an excellent opportunity for a Salesforce‑focused analyst who enjoys working at the intersection of business needs and technology delivery.

• DoAnalyze business, system, and data requirements and translate them into Salesforce solutio
• ns Partner with business, compliance, and technology stakeholders to document processes and workflo
• ws Create and manage user stories, functional specifications, and process documentati
• on Support Agile delivery using JIRA and Confluence (backlog refinement, sprint activities, UA
• T)
  Identify opportunities for automation, workflow optimization, and system integrati
• on Validate solutions and support releases through testing and stakeholder walkthroug
• hs Present findings and recommendations to business and technical audienc
• es Maintain up‑to‑date documentation of system configurations and application stat

• For5+ years of experience in business, systems, or technical analy
• sis Hands‑on experience with Salesforce or CRM platforms (functional analysis, workflows, reporti
• ng)
  Experience working in Agile environments using JIRA and Conflue
• nce Strong communication and stakeholder management ski
• lls Ability to work independently in a fast‑paced, enterprise environm
• ent Proficiency with Microsoft Excel for data analysis and report

• Have Salesforce Platform Administrator or Sales Cloud certifica
• tion Experience in financial services or other regulated indust

• tails
  
  Hybrid role: onsite in New York, NY at least 3 days per

mini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2024 global revenues of €22.1 bi

llion.

Make it real | www.capgemi

Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we

le work
• Healthcare including dental, vision, mental health, and well-being p

rograms
• Financial well-being programs such as 401(k) and Employee Share Ownersh

ip Plan
• Paid time off and paid h

l leave
• Family building benefits like adoption assistance, surrogacy, and cryoprese

rvation
• Social well-being benefits like subsidized back-up child/elder care and t

utoring
• Mentoring, coaching and learning p