Data Analyst – GTM & Customer Success

Location: New York

Job Summary
:
Legora is redefining how legal work gets done with their AI-native workspace. The Data Analyst for GTM & Customer Success will provide actionable insights to drive adoption and retention, helping teams make smarter decisions and deliver measurable value to customers.

Responsibilities
:

• Drive adoption and retention: analyse usage patterns across customer accounts to identify where adoption is strong, where it's stalling, and what actions move the needle. Give CS and GTM teams the intelligence they need to intervene at the right moment.

• Deliver insights to customers: build customer-facing usage reports and dashboards that help law firms understand the value they're getting from Legora, and support CSMs with ad hoc analyses for strategic customer conversations.

• Enable self-service analytics: build and maintain dashboards and reporting systems so that GTM, CS, and legal engineering can answer their own questions without waiting for a data request.

• Support commercial decisions: analyse pipeline, expansion, and churn data to help the revenue organisation understand what's working and where to focus.

• Partner on experiments and initiatives: work with CS and GTM leads to defining success metrics, measuring the impact of onboarding programmes, campaigns, and product rollouts.

• Build reliable data foundations: design and maintain the data models and pipelines that underpin your work, keeping infrastructure lean but scalable.

Qualifications
:
Required
:

• Solid experience in a commercial analytics, customer analytics, or data analyst role, ideally in a SaaS or product-led growth environment.

• Strong analytical instincts with the ability to take an ambiguous business question and turn it into a crisp, actionable answer.

• Proficient in SQL and experienced with modern BI tools; familiarity with Python, dbt, and cloud data warehouses like Snowflake is a plus.

• Comfortable working with product usage data, CRM data, and customer health metrics, and knowing how to connect them into a coherent picture.

• A natural communicator who can present findings clearly to non-technical audiences, including customers.

• Collaborative by default, you enjoy being embedded in commercial teams and understand that your value comes from the decisions your work influences, not just the analyses you produce.

• Someone who enjoys being in the office 5 days a week. A key component of Legora’s success has been in-person collaboration and we want you to be part of that.

• But most importantly, you are someone who 'Gets stuff done' and understands building a $10bn company isn’t always glamorous and takes hard work and long hours.

• Strives in a fast-paced environment where the answers aren’t always clear and processes are few.

Company
:
Our mission is to empower exceptional lawyers. Founded in 2023, the company is headquartered in Stockholm, SE, , with a team of 201-500 employees. The company is currently Growth Stage.