Managing Service Delivery Manager

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As a People Soft Service Delivery Manager, you will be responsible for ensuring stable, high‑quality delivery and support of People Soft applications that are critical to business operations. This role focuses on managing application support services, meeting service level agreements (SLAs), and acting as the bridge between business stakeholders, IT teams, and vendors. You will play a key role in maintaining system reliability, driving continuous improvement, and aligning People Soft services with organizational goals.

In this role, you will own end‑to‑end service delivery for People Soft applications such as HCM, FSCM, or Campus Solutions. You will oversee daily operations, manage incidents and changes, and ensure timely resolution of issues. You will work closely with business leaders to understand priorities, communicate service performance, and plan enhancements. You will lead and coordinate onshore and offshore support teams, manage third‑party vendors, and ensure adherence to ITIL‑based processes.

You will also support audits, upgrades, patches, and system improvements while driving efficiency, automation, and service optimization across the People Soft landscape.

To be successful in this role, you should have strong hands‑on experience with People Soft applications and a solid background in application support and service management. You bring proven experience managing SLAs, stakeholders, and cross‑functional teams in a complex enterprise environment.

• 8+ years of People Soft application support experience
• 3–5+ years in a Service Delivery Manager or Application Management role
• Strong understanding of People Soft architecture, tools, and environments
• Experience with ITIL processes (incident, problem, change, release management)
• Excellent communication, leadership, and stakeholder management skills
• Experience managing vendors and offshore delivery models
• ITIL certification and experience with Service Now or similar ITSM tools (preferred)

The base compensation range for this role in the posted location is $93,800 - $224,910. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.

This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction, including but not limited to geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business consideration, and internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A‑F), defined by policy:
  Vacation: 12-25 days, depending on grade, company‑paid holidays, personal days, sick leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life…