Solutions Engineer

Recruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. We partner closely with our clients to deeply understand their needs, then connect them with top‑tier candidates who are not only highly skilled but also the right fit for the company’s culture and vision. Our mission is simple: place the best people in the right roles to drive long‑term success for both clients and candidates.

Solutions Engineer (Product Expert) – Housing

New York, NY

Series B

Onsite (4–5 days/week)

Our client is a fast‑growing AI technology company focused on transforming industries that impact everyday life—beginning with housing and healthcare. With over $140M in funding and a team of 275+, they are building powerful conversational AI platforms that deliver operational efficiency and human‑like service ir innovative solutions are already deployed across high‑impact sectors, and they continue to invest deeply in engineering, product excellence, and customer experience.

Based in New York City, this team offers a collaborative and mission‑driven environment with opportunities for rapid career progression and meaningful product ownership.

As a Solutions Engineer (Product Expert) – Housing, you will play a key post‑sales role across the company’s four primary product lines:
Automated Onboarding, Leasing, Resident, and Platform. This role bridges technical implementation with client experience, ensuring customers get maximum value from the platform.

You will:

• Act as the product expert across one or more post‑sales product lines
• Work cross‑functionally with Engineering, Product, and Operations on implementations, launches, and customer success initiatives
• Manage multiple client engagements, including requirement‑gathering sessions and stakeholder communication
• Use SQL and BI tools to support data analysis, implementation health, and reporting
• Respond to customer queries using tools like Postman and Data Dog (no day‑to‑day coding required)
• Take ownership of solving client issues with high autonomy and urgency
• Contribute to internal tooling improvements and scalable onboarding playbooks
• Help shape the future of the Solutions Engineering team as the company grows

• 3–7 years of experience in technical post‑sales roles (e.g., solutions engineering, technical project management, product operations) in a SaaS or startup environment
• Proficient in SQL for data troubleshooting and analytics
• Hands‑on experience with CRM platforms (Salesforce, Hub Spot, etc.) and support systems like Zendesk, Jira
• Comfortable using tools such as Postman
  , Log Rocket
  , Data Dog
  , or similar platforms
• Strong interpersonal skills, able to communicate complex ideas to technical and non‑technical stakeholders
• Proven ability to manage multiple projects simultaneously under defined timelines
• Experience directly interfacing with clients in implementation or support contexts
• Comfortable working onsite in New York City (4–5 days/week)

• Background in a STEM discipline such as Computer Science, Engineering, or Mathematics
• Experience at Series A/B startups or early‑stage environments
• Familiarity with BI tools like Looker, Power BI, or Tableau
• Able to read and understand basic code (bonus)
• Minimum 2+ years tenure in prior roles (no job hoppers)

• Benefits: Comprehensive health benefits, 401(k), and relocation assistance available
• Career progression: Clear internal paths from Associate to Senior Solutions Engineer and other strategic roles (e.g., customer success, operations)
• Office culture: In‑person collaboration in a fast‑paced, mission‑driven NYC office

This role is your opportunity to make an impact while working with one of the most forward‑thinking product teams in the industry.