Onsite IT Support Engineer: Windows/Mac, Citrix
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-04
Listing for:
The Dignify Solutions, LLC
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
- Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
- Experience handling L2/L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
- Provides third level investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & within SLA
- Escalates unresolved incidents/service requests within agreed timescales
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Performs imaging/reimaging of PCs
- Performs IMAC (Install, Move, Add and Change)
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