Digital Analytics Engineer

Location: New York

HCL Technologies Limited

We re looking for a Digital Analytics Engineer to help build and scale best in class digital analytics across web and mobile experiences. This role will focus on Quantum Metric and mParticle, enabling accurate event tracking, deep customer journey insights, and data driven decision making across product, engineering, and business teams.

Digital Experience Analytics (Quantum Metric)

* Implement and maintain Quantum Metric instrumentation across web and mobile platforms

* Configure custom events, user attributes, funnels, dashboards, and alerts

* Validate event accuracy, session replay coverage, and funnel metrics across environments

* Partner with front end and back end engineers to ensure clean, performant tracking

* Support UAT, release validation, and post production monitoring

* Collaborate with Quantum Metric vendor teams on troubleshooting and best practices

Customer Data Platform (mParticle)

* Implement and manage mParticle event schemas and user attributes

* Support identity resolution, workspace strategy, and environment separation (Prod / QA / UAT)

* Ensure reliable data flow to downstream analytics, experimentation, and marketing tools

* Monitor data quality and resolve ingestion or delivery issues

Cross Functional Collaboration

* Work closely with product managers, engineers, analysts, and marketing partners

* Translate business requirements into clear tracking and measurement plans

* Support onshore and offshore teams with implementation reviews and guidance

Data Governance & Documentation

* Ensure analytics implementations comply with privacy, consent, and data governance requirements

* Support PII handling, event listing, and compliance reviews

* Create and maintain instrumentation guides, data dictionaries, and dashboards

What We re Looking For
Required

* Hands on experience with Quantum Metric (or similar session replay tools)

* Hands on experience with mParticle or other Customer Data Platforms

* Experience with event based tracking for web and mobile applications

* Strong understanding of customer journeys, funnels, and conversion analysis

* Experience working with engineering teams in Agile/Scrum environments

Preferred

* Experience in financial services, fintech, or regulated environments

* Familiarity with Adobe Analytics, Amplitude, or Google Analytics

* Understanding of privacy regulations and consent management frameworks

* Working knowledge of JavaScript for tracking implementations

* SQL experience for data validation and analysis

* Experience with Snowflake or other cloud data warehouses

* Exposure to global, multi region digital platforms

Why Join Us?

* Work on high impact digital experiences at scale

* Collaborate with strong product, engineering, and analytics teams

* Influence how data is collected, trusted, and used across the organization

* Grow your expertise in modern digital analytics and CDP ecosystems