Information Technology Service Desk Specialist Job New York New York USA,IT/Tech

Location: New York

Description:
Onsite in New York, NY

Our client requires an onsite Information Technology Service Desk Specialist to support end users with Windows and Mac systems, mobile devices, and AV equipment. The role emphasizes responsive ticket handling, device imaging and deployment, and inventory management while contributing to enterprise initiatives.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $27.00 to $32.00/hr. w2

Responsibilities:

Respond to user requests by phone, email, in person, and via remote access.
Update the team on ticket progress and resolve issues in a timely manner.
Provide computer + mobile device support to employees.
Maintain AV equipment and conduct daily walkthroughs of conference rooms.
Image laptops and desktops for deployment.
Manage hardware and software inventory.
Assist with enterprise-wide technology projects.
Document processes, procedures, and issue resolutions as requested.
Work onsite on weekdays and provide after-hours support when needed.

Experience Requirements:

Experience supporting Windows and Mac endpoints, including configuration, setup, maintenance, and troubleshooting.
Experience with ticketing workflows and timely incident resolution.
Experience imaging and deploying laptops and desktops.
Experience supporting mobile devices in a corporate environment.
Experience maintaining AV equipment and supporting conference room technology.
Experience managing hardware and software inventory.
Ability to provide onsite and occasional after-hours support.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position.

All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised
- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!


Increase/decrease your Search Radius (miles)



Job Posting Language