Facilities Maintenance Associate; Helpdesk Technician

Facilities Maintenance Associate (Helpdesk Technician)

Title: Facilities Maintenance Associate (Helpdesk Technician)

Duration: 6+ months Contract

Pay rate: $27/hr w2

Location: New York, NY 10017

Shift timings: Mon - Fri Between 7 AM - 6 PM

BG/DT required: Yes

• Reviews and verifies all electronic requests (eSAF) for space allocation and moves of personnel. Follows up with divisions' focal points to resolve conflicts and inconsistencies
• Updates office space allocation tables in the Space Management database
• Reviews, verifies and cross checks all asset related requests against the corporate asset inventory. Follows up with divisions' asset focal points and Asset Clerk to resolve discrepancies and inconsistencies.
• In conjunction with Asset Clerk conducts year end physical asset counts and periodic spot checks.
• Provides data for periodic and annual asset reports
• Draft and maintain logs of memos relating to building services, grounds passes, security and other related correspondence

• Monitor all request-related queues for Maintenance and Building service requests via Service Manager.
• Appropriately dispatch service calls to the corresponding assignment groups (Maintenance Team, Building Management or Outside Vendors, etc.) in a timely manner.
• Act as first point of contact to respond, register, and route customer calls, e-mails and complaints to proper channels for resolution.
• Ensure that all interactions / incidents are recorded; and provide first resolution using standard operating procedures, scripts and resources using intranet and internet, when applicable.
• Liaise with Maintenance Team and Building Management on resolution of incidents.
• Escalate higher level service requests to upper management for review or approval.
• Track and monitor incidents throughout its life-cycle, including providing regular updates and verification of completion of services until closure of service request.

• Process UN  passes for all non-staff (Consultants, Volunteers, Interns, etc.) that require access into the HQ buildings. Register and encode building cards for access.
• Draft and maintain logs of memos relating to building services, grounds passes, security and other related correspondence.
• Process business card requests and distribute invoices
• Prepare property passes for staff upon request
• Manage the UNICEF Bulletin Boards
• Perform other help desk, hospitality and conference related services as requested by the supervisor

• Working knowledge of Windows, Outlook, Aperture, Microsoft Word, Excel and a database software.
• Working Knowledge of MS SharePoint or service ticketing systems a plus.
• Professional, courteous, responsive, customer service oriented and excellent People’s skills, Fluent in English; good oral and written communication skills, second language a plus.
• Ability to work in an international and multi-cultural environment.

• High School Graduation or higher.
• Formal computer training desirable.
• Previous assets and clerical experience; previous Help Desk experience a plus.

• Expected to work a 7-hour shift between the hours of 7 am and 6 pm, Monday to Friday;
  Must be able to work off hours and weekends on short notice.
• Expected to rotate between Help Desks positions and building locations.
• Must be pre-screened with full criminal/background checks.
• Must be medically cleared to work.