Senior Associate Product Manager — USPB Digital; Becoming Client Suite

Senior Associate Product Manager — USPB Digital (Becoming‑the‑Client Suite)

Location: New York Metro area

USPB Digital builds client and advisor experiences that power the Global Private Bank. The Becoming‑the‑Client (BAC) suite spans the prospect‑to‑onboarding journey across UnO (internal onboarding), the PB client portal (external), and connected workflows with CRM, operations, and controls. Our mission is to make onboarding faster, simpler, and more transparent—without compromising risk, compliance, or client experience.

As a Senior Associate Product Manager, you will own a feature area within the BAC portfolio and drive it from discovery through delivery. You’ll partner with Design, Engineering, Operations, Risk/Controls, and Program Management to define outcomes, translate them into high‑quality requirements, and ship iteratively. You will be accountable for measurable improvements in cycle time, straight‑through processing (STP), transparency, and user satisfaction for prospects, clients, advisors, and operations.

• Own a BAC capability (e.g., entity onboarding, document & data intake, status tracking, identity verification, e‑signature, or CRM/Portal integrations) end‑to‑end.
• Convert business goals into clear problem statements, OKRs, and prioritized backlogs; write crisp epics, user stories, and acceptance criteria.
• Partner with Design on use‑case definition, flows, and design reviews; ensure accessibility and a consistent design‑system application.
• Partner with Engineering on solution design, dependency mapping, and grooming; uphold “definition of ready/done,” and maintain Jira hygiene.
• Lead experimentation and pilot/F&F launches; instrument and analyze metrics (STP, cycle time, defect rates, adoption, CSAT).
• Coordinate cross‑domain dependencies (CRM, Client Information, KYC/CDD, Payments, Messaging) and surface risks early; support LRCC/CCM reviews and change control.
• Champion automation and AI‑assisted experiences to reduce manual touchpoints and improve data quality and transparency.
• Communicate crisply with senior stakeholders; provide status, trade‑offs, and path‑to‑green plans.

• 3–6 years of product management (or adjacent) experience shipping digital products; experience in wealth/private banking, fintech, or B2B workflows preferred.
• Working knowledge of onboarding/KYC/CDD, document/data collection, identity verification, e‑signature, and workflow/orchestration concepts.
• Strong requirements craft: writes testable acceptance criteria; decomposes features into incremental value; drives backlog discipline.
• Metrics‑driven; comfortable defining KPIs and using data to prioritize and iterate (e.g., STP, cycle time, funnel conversion, error rates).
• Experience collaborating in Agile environments with Design and Engineering; familiarity with Jira/Confluence (or equivalents).
• Excellent communication and stakeholder management; able to align diverse partners and make trade‑offs transparent.
• Nice to have: familiarity with API‑first platforms, microservices, BPM (e.g., Camunda/Pega), identity/fraud tooling, SQL or product analytics.

• Baseline and improve a BAC metric (e.g., +15–25% STP, −20–30% cycle time) in your feature area.
• Deliver at least two incremental releases from discovery through pilot to scale, meeting accessibility and control standards.
• Establish durable cadences (refinement, in‑sprint demos, retros) and raise the bar on definition of ready/done across your squad.
• Earn strong partner feedback for clarity, execution, and outcomes.

JPMorgan Chase is an equal opportunity employer. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are committed to creating an inclusive work environment for all employees.