SVP, Market Intelligence

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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of SVP to join our Market Intelligence, Marketing and Communications team. This role is located in New York, New York.

• Client Insight Development:
  Own deep‑dive research on client needs, behaviors, and satisfaction drivers to inform product and service strategies
• Competitive Benchmarking:
  Analyze competitors’ positioning, branding, and strategic moves – and identify whitespace opportunities/strategic recommendations for BNY
• Trend Analysis:
  Identify macroeconomic, regulatory, and industry trends impacting client decision‑making
• Survey Architecture:
  Design and/or optimize questionnaires for client satisfaction surveys, brand trackers, and ad hoc surveys ensuring methodological rigor
• Data Quality Assurance:
  Implement processes for clean, reliable data collection and interpretation
• Vendor Oversight:
  Manage external research partners to ensure projects remain on track and deliverables meet exceptional quality standards
• Internal
  
  Collaboration:
  
  Partner with marketing, product, and business line stakeholders to align research outputs with business objectives
• Rapid Intelligence Gathering:
  Perform secondary and desk research leveraging public sources, analyst reports, and proprietary data
• Synthesis & Storytelling:
  Translate raw data into insights and narratives that influence strategic decisions
• AI Integration:
  Deploy AI tools for sentiment analysis, predictive modeling, and automated reporting
• Synthetic Testing:
  Use AI‑driven simulations to validate brand and messaging strategies
• Continuous Capability Expansion:
  Stay ahead of emerging AI applications in market research and intelligence
• Executive Reporting:
  Deliver concise, actionable insights to senior leadership
• Scenario Planning:
  Use research to inform risk assessments and future‑state planning

• Bachelor’s degree (or equivalent) or higher
• 10+ years in market research, insights, or intelligence roles is preferred
• Experience in financial services (or other highly regulated industries) preferred but not required
• Expertise in survey design, advanced analytics, and competitive intelligence
• Experience or interest in applying AI to customer research contexts (e.g., predictive analytics)
• Exceptional communication and stakeholder management skills
• Proven ability to lead high‑performing teams and manage complex projects

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.