Director, Client Health Management, Operations & Strategic Intelligence

Location: New York

Data & Analytics
The Data and Analytics job approves and audits complex analytics and statistical modeling on large data sets to identify current market sector trends and customer patterns. This job directs the examination and identification of data patterns and trends that help answer business questions and improve decision-making. As a recognized master in data analytics, this job oversees the collection of data sources, as well as the analysis and extraction of key data and information, ensuring that the data quality meets the organization's information system needs and requirements.

Key Responsibilities and Duties

• Approves and audits mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.
• Analyzes and reviews complex trends in modeling to inform other lines of business, such as product development and marketing.
• Develops and inspects data mining models, statistical reporting and data analysis methodologies to identify key customer segments and improve potential business decisions.
• Develops and presents detailed reports and conclusions for business, finance, and investment management to senior leaders.
• Facilitates data-system performance monitoring and tuning, and guides the development and implementation of improvements.
• Manages large, complex projects or processes with limited oversight while working with other team members to ensure accurate findings and results.
• Monitors and communicates key performance metrics and operational challenges to management to quantify and articulate the business impact of data analytics initiatives or issues.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements:
  
  Sedentary Work

Career Level
9IC

The Director, Client Health Management, Operations & Strategic Intelligence serves as a strategic leader responsible for monitoring and enhancing client health outcomes, driving operational excellence, and delivering actionable intelligence that informs enterprise decision-making. This role leverages advanced analytics and data-driven insights to identify client risk patterns, optimize operational processes, and translate complex data into strategic recommendations. As a recognized leader in client analytics and operational strategy, this position oversees cross-functional initiatives that improve client retention, satisfaction, and lifetime value while ensuring data quality and analytical rigor meet organizational standards.

Required Skills:

• Client Health Management
• Operations & Process Excellence
• Strategic Intelligence & Insights
• Leadership & Collaboration

Related Skills

Collaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Predictive Modeling, Problem Solving, Programming, Resourcefulness, Statistics, Story Telling

Anticipated Posting End Date:

Base Pay Range: $145,000/yr - $205,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values:
Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Here, every associate can grow through meaningful learning experiences and development pathways-because when our people…