Senior Director, Global Merchant Health Customer Org

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights.

Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more .

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

The Senior Director of Global Merchant Health sits at the center of Riskified’s core business: ensuring our merchants achieve optimal performance, trust, and growth on our platform. This is a high‑impact, high‑visibility leadership role responsible for a global team of analysts who partner closely with merchants, prospects, and internal stakeholders to monitor, optimize, and scale performance across Riskified’s portfolio.

This leader will balance deep analytical and fraud expertise with strong people leadership, business acumen, and the ability to operate comfortably in client‑facing, high‑pressure environments. You will serve as a subject‑matter expert for complex fraud scenarios, performance optimization, and emerging trends, while also implementing the processes, and tooling needed to scale a global operation.

Reporting to the Chief Customer Officer, this role is critical to Riskified’s success and visibility with both internal executive leadership and our most strategic merchants.

What You’ll Be Doing

• Lead, mentor, and develop a high‑caliber global team of analysts, located across New York, Tel Aviv, China, and Brazil.
• Build a strong team culture that thrives under pressure and values collaboration, accountability, and continuous improvement.
• Own the end‑to‑end performance health of Riskified’s merchant portfolio, ensuring optimal outcomes across approval rates, fraud loss, customer experience, and revenue impact.
• Partner closely with merchants to understand their business initiatives ( and translate those needs into analytical strategies.
• Lead responses to complex fraud attacks or performance anomalies, driving cross‑functional action plans with urgency and clarity.
• Collaborate with Data Science teams to deploy and optimize models, while advocating for real‑world merchant needs and field insights.

• Serve as a senior, client‑facing leader in the most strategic and complex merchant conversations (Confidently present insights, recommendations, and performance narratives to executive‑level stakeholders.
• Support pre‑sales and prospect conversations as a trusted fraud and performance expert, including selective on‑site meetings and events.

• Bring a strong mindset of operational excellence, process design, and scale.
• Identify opportunities to automate workflows, improve tooling, and leverage AI to increase efficiency and impact across the team.
• Ensure reporting, dashboards, and presentations clearly communicate performance and insights to internal and external stakeholders.

• You’ll be at the pinnacle of Riskified’s core business, with real ownership and impact.
• You’ll work with world‑class talent across analytics, data science, risk, and commercial teams.
• You’ll help define how Riskified scales Merchant Health globally through process, automation, and AI.
• You’ll play a key role in shaping how merchants experience and succeed with Riskified.

• 10+ years of relevant experience
• Experience leading senior, high‑performing analytical or fraud‑focused teams in a global environment.
• Strong…