PC Technician; Help Desk Support

Position: PC Technician (Help Desk Support)
Location: Greene

Description

PC Technician - Temporary
*** This is a full-time temporary position, with the possibility of transition to a regular, full-time role (typically within three to six months). Decisions to move individuals from temp to regular are based on the individual's performance, as well as business conditions.
*** About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us. About the position:
We're looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users. You will:
Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center. Provide escalation support to other IT members. Respond, troubleshoot, and resolve issues in a timely manner. Complete a detailed description of each resolution in ticketing system to reference when similar problems arise. Perform software and hardware upgrades. Configure new equipment with the requested software.

Test, monitor, and repair equipment. Maintain contact with outside organizations regarding the maintenance and service of equipment. Remain current with industry standards through internal and external training programs. Collaborate with other team members to create support documents and improve service levels. Provide project support for IT organization. About the schedule:
This position is 1st Shift. Hours will be Monday - Friday either 8 a.m.

- 5 p.m. or 6 a.m.

- 3:30 p.m.

About you:

An associate's degree in a related field is preferred. At least 3 months of related experience is preferred. Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company. Proficient computer skills required.

Good analytical skills are required to diagnose and resolve equipment-related issues. It would be great if you had:
Inquisitiveness and openness to learn.

Experience with Microsoft Office 365 and Active Directory. Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS ). HOURS M-F - 8-5 for Training M-f 6:30-3:30 after training period

Skills

Help desk support, Help desk, Desktop, Windows 10, Hardware, Support, Troubleshooting, Deployment, Customer service, Service desk, Active directory, Office 365, Ticketing system, Desktop hardware, Windows, Install, Desktop troubleshooting, Phone support, Installation, Printers, Servicenow, Technical support, Password reset, Inventory, Sccm, Hardware installation, Workstation, Win
10

Top Skills Details

Help desk support,Help desk,Desktop,Windows 10,Hardware,Support,Troubleshooting,Deployment,Customer service,Service desk,Active directory,Office 365,Ticketing system,Desktop hardware

Additional Skills & Qualifications

Most common tickets - password resets, Azure AD, Asset returns and back ups, SW installs.

Experience Level

Entry Level
Job Type & Location
This is a Contract to Hire position based out of Greene, NY.
Pay and Benefits
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Greene,NY.
Final…