Slack Deal Desk Associate

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Job Category:
Operations

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 03/19/2026.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

Slack is a layer of the business technology stack that integrates people, data, and applications. It serves as a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services. Businesses, from global Fortune 100 companies to corner markets, utilize Slack to connect the right people with all the right information.

Salesforce completed the acquisition of Slack in 2021.

The Slack Deal Desk Consultant is an individual contributor and a key member of the Professional Services Global Commercial Office team. This is a highly transactional role responsible for the intake and rapid processing of a large volume of repetitive deals, generally valued under $250K.

The consultant focuses on scoping, proposing, and contracting Slack's predefined success solutions to accelerate enterprise-wide deployment and adoption of products. This role collaborates closely with Professional Services Go-To-Market (GTM) teams and is responsible for contract execution for new opportunities, change orders, and follow-on success solutions as customer needs evolve.

• Process a large number of transactions by managing a balanced, rotational assignment workflow.
• Focus on standalone Slack deals that are centered around getting started, launching, or migration type solutions.
• Operate as a reactive type sale, taking intake from Account Executives (AEs), Account Partners (APs) or customers who raise their hand needing services.
• Conduct necessary discovery meetings to understand what customers are trying to accomplish and determine the appropriate package.
• Position and sell one of the predefined offerings developed for this function.
• Ensure that solutions require "no tailoring". If a customer requires more complex or custom services, you will refer them to appropriate partners.
• Responsibly handle pre-sales contracting and resourcing/delivery team kick-off activities.
• Drive pre-sales execution and track expected Slack bookings as a soft target throughout the year, which serves as the measurement of success, as the role does not hold a quota.
• Align, engage, and develop trusted partnerships with account teams across assigned enterprise customer segments.
• Collaborate with internal cross-functional teams, including business operations, accounting, revenue recognition, and legal teams, during contracting.

• 3 years of consultative sales experience with a proven record of consistently exceeding quota.
• Of that experience, 3 years are experience in selling and/or delivering professional services for a strategic consulting firm or large-scale system integrator.

• SaaS customer success, consulting experience, account management, or sales organization experience is preferred.
• Experience in an enterprise solution sales environment and the ability to partner with account executives in the development and closure of sales opportunities is preferred.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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