OpenBlue Customer Advisor; onsite

Position: OpenBlue Customer Advisor (onsite)
Location: New York

.Open Blue Customer Advisor (onsite) page is loaded## Open Blue Customer Advisor (onsite) locations:
Long Island City-New York-United States of America:
New York-New York-United States of America:
Brooklyn-New York-United States of America time type:
Full time posted on:
Posted Todayjob requisition :
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** About the role
** At Johnson Controls, we’re creating a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mindset, and collaboration across boundaries. You need a career focused on tomorrow.

Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role, you are given the responsibility to shape our common future business.

** What you will do
** Open Blue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology. We are seeking anOpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the post-sale customer lifecycle starting at the onset of deployment.

This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business. This position is based at the customer site in New York City.

** How you will do it
*** Accountable to lead cross-functional teams for end-to-end delivery of measurement customer value for Open Blue solutions throughout the post-sale customer lifecycle
* Customer Onboarding
* Participate in customer kick-off and key deployment milestone calls
* Understand customer personas, end users, use cases and goals;
Ask questions to become deeply familiar with your customers’ businesses challenges
* Train end users on the Open Blue customer value framework and success metrics to be measured
* Share product training resources and technical support processes
* Validate the completion of scope as per contract and customer needs
* Lead guided product demonstration using the customer’s environment at completion of deployment
* Adoption* Become a trusted advisor by training customers to use the product to achieve business outcomes, including training end users as well as internal and external channel partners
* Monitor product usage analytics and provide feedback to customers.
* Establish 30-60-90-day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
* Advocacy (Build trust / transparency)
* Review open issues or technical support tickets with customers;
Provide initial triage, basic support, and training to resolve problems quickly, using technical support teams as needed
* Publish customer meeting notes and track customer health and action items
* Create and deliver customer value reports in partnership with professional services teams
* Review Net Promoter Score (NPS) survey results and ensure all feedback loops are closed
* Participate in Customer Business Reviews (QBRs) in partnership with digital commercial Account Managers.
* Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
* Retention and Growth
* Ensure we are meeting customers’ definition of success
* Identify other opportunities to provide value
* Drive new business growth by earning favorable customer references
** What you will need*
* ** Required**
* ** Bachelor's degree
** in engineering, business, or related field.
* ** Minimum 5+ years recent experience
** in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
* Hands-on experience working with
** installation,…