Infrastructure-Storage-Administration | Windows Storage

118135-1

Job Title:

Deskside Services and White Glove Support

Work Location & Reporting Address:
New York, NY 10017

Onsite

Yes – candidates willing to relocate are welcome

Vendor Rate: (not specified)

Contract duration: 12 months

Visa Status:
Independent candidates only

Interview Process:
Video Interview

Minimum years of experience: 10+ years

Must Have

Skills:

Desktop Support Engineer, White Glove Support, Mac OS environments

Nice to have skills:
Good communication and problem‑solving skills

We are seeking an experienced Desktop Support Engineer with strong expertise in White Glove Support for Executive Leadership Team (ELT) users of a high end premium retail organization. This role demands exceptional communication skills, deep technical knowledge, and a strong customer‑first mindset. The engineer will support high‑visibility VIP executives, ensuring seamless technology experience with minimal downtime.

• Provide first‑level and second‑level technical support to end users.
• Install, configure, and upgrade hardware, software, and peripheral devices.
• Troubleshoot system issues including desktops, laptops, printers, networks, and applications.
• Perform system maintenance, diagnostics, and updates as required.
• Manage user accounts, permissions, and workstation configurations.
• Resolve issues through remote troubleshooting tools when required.
• Document technical issues, resolutions, and maintain logs for future reference.
• Coordinate with internal teams or external vendors for unresolved issues.
• Ensure minimal downtime by proactively identifying and resolving potential issues.

• Proven work experience as a Desktop Support Engineer, IT Support Technician, or similar role.
• Strong understanding of Windows OS, basic networking, and system configurations.
• Hands‑on experience in installing and troubleshooting:
  • Operating systems
  • Software applications
  • Hardware components
• Familiarity with remote support tools (e.g., Any Desk, Team Viewer, MS Quick Assist, etc.).
• Excellent communication skills with the ability to explain technical topics clearly.
• Strong problem‑solving attitude and ability to work under minimal supervision.
• Customer‑focused approach with a commitment to delivering high‑quality support.

• Certifications such as CompTIA A+, Microsoft MCP/MCSA, or equivalent.
• Knowledge of ITSM tools like Service Now, Jira, Manage Engine, etc.
• Experience in Active Directory, user account management, and basic network troubleshooting.
• Experience working in luxury retail, executive offices, or high‑pressure corporate environments.
• Certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.
• Familiarity with end‑user device lifecycle management and asset tracking.

• Strong interpersonal skills
• Strong executive presence and communication clarity
• Patience and customer empathy
• Ability to multitask and prioritize
• Team‑oriented mindset
• Problem‑solving with a calm, customer‑centric approach

Drug test details:
No

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.