Manager, HR Technology & Solutions; Workday Workforce Management

Manager, HR Technology & Solutions (Workday Workforce Management)

Tapestry

New York, NY, US

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We’re always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Manager, HR Technology (Workforce Management) is responsible for the strategic management, delivery, and continuous improvement of workforce management solutions within the HR Technology & Solutions organization. This role ensures accurate, compliant, and efficient workforce management operations that support a large and distributed global hourly workforce, including retail and fulfillment environments. The ideal candidate brings strong system expertise in leading workforce management solutions.

This role reports to the Director, HR Technology & Solutions.

• Serve as a functional lead for Workforce Software and other solutions across the Workforce Management portfolio.
• Partner with HR, Payroll, and Operations stakeholders to understand business needs and translate them into effective, scalable system solutions.
• Manage technical delivery through an Application Managed Services (AMS) and/or offshore technical teams, ensuring high-quality execution, effective governance, and alignment with global standards.
• Own system governance, and compliance across multiple geographies, ensuring adherence to labor laws and pay policies and supporting accurate pay outcomes.
• Oversee system performance and integration health with related platforms (e.g., Workday, Payroll, and scheduling tools) to ensure data integrity and operational stability.
• Support system testing, release management, and change enablement activities in collaboration with technical partners.
• Collaborate with regional and global HR Technology/IT partners to maintain alignment with governance standards, architecture, and roadmap priorities.
• Partner with vendors to manage service delivery, track issue resolution, and participate in roadmap discussions.
• Use data and analytics to evaluate performance, measure business impact, and drive continuous improvement of workforce management solutions.
• Partner with global and regional stakeholders to identify and deliver opportunities for process optimization, automation, and improved employee experience.

• 5+ years of experience in HR technology and workforce management systems.
• Hands-on or administrative experience with Workforce Software preferred.
• Familiarity with Workday Time Tracking, UKG Pro WFM and/or other leading WFM solutions.
• Understanding of timekeeping and scheduling processes across hourly workforce environments, including retail or fulfillment operations.
• Proven ability to manage system enhancements and production support activities end-to-end.
• Strong analytical, problem-solving, and communication skills.
• Experience working within a global, matrixed organization.

• Experience coordinating with managed service providers or external vendors.
• Familiarity with Agile or iterative product management methodologies.
• Strong data and reporting capabilities to inform decisions and measure success.
• Demonstrated ability to balance operational stability with innovation and system growth.
• Passion for HR technology and improving employee experience through digital solutions.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where…