Technical Support Representative

Now hiring in the following states:
Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers, as well as provide quality control of the account base through cut-in procedures. Utilize programming knowledge of multiple radio and alarm panel systems. Work in multiple ADT and vendor web applications and computer systems. Role begins 4.13.2026

• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Process requests for multiple vendor applications customized by install configuration.
• Provide real-time installation quotes to field technicians and limited technical support to customers.
• Complete data entry associated with confirmation, including confirmation of test signals.
• Confirm account status/information with field technicians and office personnel
• Enter order information into the system for technician upsells and process payments as applicable.
• Provide support to high-profile Custom Home accounts.
• Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
• Provide support for ADHOC data cleanup projects.
• Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and Master Mind.
• Other projects as assigned.

• High School Degree or equivalent

• Six (6) months of ADT experience in inbound telephone groups (i.e. CSG, TAS) or one to two (1-2) years of related industry experience.
• Ability to successfully pass data and provisioning assessments during training.
• Demonstrate ability to maintain a high degree of productivity and accuracy
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to type 25 wpm
• Excellent working computer knowledge
• Strong problem-solving and multi-tasking skills a must

• The starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (You will receive incremental increases every 30 days until the rate of $19.00 is reached).
• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application close date 3/20/2026. Role starts 4/13/2026.