Product Operations Engineer

Viam is the engineering platform for robotics and automation, empowering developers, startups, and enterprises to build, deploy, and scale—from prototype to production. Our platform makes robotics development accessible to software engineers, removing traditional barriers to building production‑grade automation. We're also pioneering surface finishing automation for marine manufacturing, with solutions for robotic sanding that automate critical processes in roles that are physically demanding, safety‑critical, and hard to fill.

We were founded in 2020 by former Mongo

DB co‑founder and CTO Eliot Horowitz, Viam is headquartered in New York City.

What you’ll do:

This is a hands‑on role where you’ll conduct user interviews, build systems to identify opportunities in our user base, maintain data quality, and make direct product improvements. You’ll have the autonomy to identify what needs to be done and the technical chops to do it yourself.

• Own end‑to‑end user research: recruit participants, conduct interviews, synthesize findings into actionable improvements.
• Build tooling to identify and reach users at key activation moments (e.g., first live robot, published module).
• Drive improvements to completion.

• Maintain data hygiene and build dashboards that surface actionable insights.
• Track product health metrics, activation funnels, and usage patterns.
• Maintain product usage pipeline and CRM data.

• Make direct product improvements: enrich metadata, fix UX friction, update documentation.
• Write code to build internal tools, automate workflows, and improve team productivity.
• Identify gaps and ship solutions independently.

• 3‑5+ years in product operations, user research, or analytics roles.
• Experience conducting and synthesizing qualitative user research.
• Comfortable with outbound outreach and talking to users regularly.
• Coding ability to build tools and queries with LLM assistance.
• Self‑starter who identifies problems and executes solutions independently.
• Strong communication skills to translate user feedback into product requirements.

• Experience in developer tools, robotics, or B2B SaaS.
• Background in PLG or growth operations.
• Dev Rel or technical community management experience.

• First 90 days
  :
  Establish regular research cadence, build your first user identification system, ship product improvements from research insights.
• First 6 months
  :
  Become the go‑to source for "what are users actually experiencing?" and drive measurable improvements in activation and product quality.

The estimated salary range for this role is 120‑190k. This is a hybrid role 3 days a week in our NYC office.

• 100% covered medical/dental/vision insurance plans, commuter benefits
• 25 days paid vacation and generous holiday observances
• Free lunch every day you’re in the office
• One Medical Membership
• Citi Bike memberships
• Monthly wellness stipend to be used for a variety of fitness‑related items like gym memberships, fitness classes, fitness equipment, and more
• Paid parental leave
• Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
• Yearly Learning and Development Budget

• Vision Driven
• Collaborate Openly
• Act Decisively
• Succeed Through Diversity
• Hold Ourselves Accountable
• Lead with Curiosity

To all recruitment agencies:
Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.