Solutions Engineer

Solutions Engineer
TL;

DR

We're seeking a technical sales specialist who bridges the gap between customers and product teams by designing, demonstrating, and validating solutions that solve real-world business problems.

Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi‑tenant Software as a Service (SaaS) platform, we enable organizations to build software better, through best‑in‑class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery.

We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise‑grade features, including vulnerability and security scanning, world‑class policy management and enforcement, and web‑scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale.

Backed by top‑tier investors and on a trajectory toward IPO and beyond, we're building mission‑critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud‑native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocketship growth story.

The Solutions Engineer at Cloudsmith serves as a technical expert and trusted advisor to our customers. This role bridges the gap between our engineering, product and growth teams by understanding customer requirements, demonstrating how Cloudsmith’s artifact management and software supply chain security solutions can address business and technical challenges, and setting the customer up for a successful deployment of Cloudsmith. The ideal candidate is passionate about technology, skilled in customer engagement, and adept at crafting innovative solutions that drive customer success.

• Pre‑Sales Support:

  • Collaborate with the growth team to understand customer requirements and design solutions that align with their needs.
  • Deliver product demonstrations, create technical presentations, and lead proof‑of‑value (PoV’s) evaluations with prospects.
  • Provide subject matter expertise during RFPs, technical calls, and customer meetings.

• Solution Design & Architecture:

  • Analyze customer environments and architect scalable, secure, and reliable solutions using Cloudsmith’s platform.
  • Develop integration strategies for customers using CI/CD pipelines, observability tools, reporting tools and other developer tooling.
  • Document solution architectures, configurations, and integration best practices.

• Post‑Sales Support:

  • Work closely with customer success and support teams to address technical issues and ensure smooth onboarding.
  • Provide training and knowledge transfer to teams on best practices and platform features.

• Product Feedback &
  
  Collaboration:

  • Gather and relay customer feedback to the product and engineering teams.
  • Participate in roadmap discussions to help prioritize features and enhancements based on market and customer needs.
  • Develop and contribute to technical documentation, including FAQs, troubleshooting guides, and configuration examples.

• Content Development:

  • Contribute to the development of technical collateral (blogs, webinars, whitepapers) that educate the market and prospects on best practices in artifact management and Dev Ops.
  • Help build technical resources to support the growth team in achieving their goals and targets.

• 3+ years of experience in sales/solutions engineering, technical consulting, or Dev Ops operational roles.
• Prior experience with Cloudsmith’s product offerings, or similar artifact management solutions would be highly relevant.
• Demonstrated ability to engage with customers, understand…