Project Manager, Technical Support

This is us

Kaltura’s (NYSE:

KLTR) mission is to power any video experience for any organization – live, on‑demand, or real‑time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate.

Among our customers, you’ll find more than 1000 global, well‑known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast‑paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

We’re seeking a Project Manager to help drive Kaltura’s vision of transforming how organizations communicate and collaborate through video and AI‑powered solutions. In this role, you’ll join our Professional Services team and play a critical part in delivering innovative video experiences and AI‑driven capabilities powered by Kaltura’s SaaS platform. As a Project Manager, you will lead end‑to‑end implementations of Kaltura’s solutions, ensuring seamless deployment and adoption for our customers.

Acting as the primary point of contact, you’ll guide customers from project kickoff through go‑live, applying a consultative approach to align solutions with their business objectives. To succeed, you’ll develop deep expertise in Kaltura’s platform and post‑sale delivery processes while thriving in a fast‑paced, dynamic environment managing multiple priorities. This role is highly customer‑facing and cross‑functional, working closely with Implementation Managers, Developers, Sales, Account Management, Support, and Product teams to deliver exceptional outcomes that reflect Kaltura’s commitment to innovation and customer success.

• Manage the customer implementation process from post‑sale through successful deployment and adoption of Kaltura’s video and AI‑powered messaging solutions.
• Serve as the lead contact for daily customer interaction and all implementation activities.
• Follow up with customers via email, chat, and phone to gather configuration requirements and other implementation inputs.
• Create and maintain project plans within our project‑tracking system, and keep internal teams informed of status, risks, and next steps.
• Assist in establishing customer goals and communicating deliverables (timelines, scope of work, success criteria) both internally and externally.
• Perform customer discovery calls, planning calls, and other internal and customer‑facing activities related to onboarding and solution delivery.
• Collaborate with Implementation Managers to review product configuration settings and adjust according to customer needs.
• Coordinate training sessions tailored to the customer’s specific platform configuration and AI capabilities.
• Other responsibilities may be assigned.

• Proven customer‑first approach with experience managing external customers.
• Excellent written, presentation, and verbal communication skills with the ability to build rapport at all customer levels.
• Strong organizational skills and attention to detail.
• Ability to prioritize and multitask in a fast‑paced, time‑sensitive environment.
• Previous experience leading SaaS product implementations.
• Familiarity with AI‑driven products or solutions – advantage.
• Strong curiosity and eagerness to learn new technologies.
• Positive and professional demeanor.

• Hybrid, flexible work environment
• Zero employee premium health plan, effective from day 1, plus dental and vision benefits
• FSA and 401K with company match
• Mobile plan and home internet reimbursement
• Personal and professional development programs
• Occasional cross‑company long weekends
• An Equal Employment Opportunity Employer and an E‑Verify participant

Salary range of $80,000- $105,000