Senior Manager, Booking Operations

Overview

About Fora:
Fora is a modern travel agency, redefining what it means to be a travel advisor. Fora provides a comprehensive, business-in-a-box solution that combines technology, training, a community, and exclusive industry partnerships to empower travel enthusiasts to launch and scale a successful travel advisory business.

Our mission is to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling career, offering flexibility, autonomy, and support. Fora combines innovative technology with the human touch to deliver tools for booking, client management, marketing, and collaboration with a community of fellow advisors.

Role context:
We are hiring a Senior Manager, Booking Operations to build, own, and scale the operational backbone of Fora’s supplier and booking platform ecosystem, strengthening reliability and performance of our booking systems and enabling proactive optimization.

You’ll design structured, scalable workflows that connect support, product, partnerships, and suppliers to create clarity, accountability, and consistency in how we detect and resolve issues. This is a high-impact role for someone who thrives in operational complexity and wants to influence how our systems scale.

You’ll report to the Director of Product Operations and work closely with the VP of Product, Booking Platform and the Director of Partnerships, with cross-functional collaboration across product, engineering, support
, and partnerships
.

• Build and own operational workflows across our booking platform and supplier ecosystem — ensuring bookings are reliable, consistent, and scalable.
• Lead cross-functional initiatives to proactively detect, escalate, and resolve booking and supplier issues before they reach advisors.
• Define and maintain SLAs for supplier issue response and resolution, and create dashboards that provide clear visibility into platform health.
• Standardize how we manage supplier data (rates, perks, loyalty programs, contracts) and operationalize supplier updates at scale.
• Design and implement automations and tooling to reduce manual work, improve speed, and enhance booking accuracy.
• Serve as a critical point of coordination between support, product, partnerships, and engineering to ensure streamlined communication and resolution.
• Partner with Support to reduce advisor pain points through upstream defect resolution and systemic process improvements.

• 5–10+ years in hotel distribution or adjacent travel technology roles, with hands-on ownership of integrations, booking systems, and channel management.
• Proven ability to drive complex operations from strategy to execution.
• Proven experience building and scaling repeatable workflows, SLAs, and dashboards tied to operational performance.
• Strong root cause analysis and problem-solving skills — capable of identifying systemic issues and creating structured solutions.
• Deep understanding of supplier/platform data ecosystems (e.g., PMS, CRS, GDS, or similar systems).
• Excellent cross-functional communicator — persuasive, clear, and able to rally diverse teams around shared operational goals.
• Demonstrated ability to manage and operationalize external partnerships and vendor relationships.
• Comfortable leading cross-functional escalations and driving clarity and accountability across multiple stakeholders.

• Hands-on technical skills (e.g., SQL or automation tools), experience with supplier tooling or travel tech integrations.

Compensation for this role varies based on experience, with an indicative range of $120K–$180K + equity. Final compensation will depend on the level at which the candidate is hired.

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

Location:

This role is based in our New York City office (Tribeca/Fidi) with lots of natural light and great views.

We’re forging our own path — Fora drives change within the travel industry and does not merely maintain the status quo.

We’re…