Strategy Manager

• Strategic operator with a track record of navigating ambiguity, connecting cross-functional efforts, and turning complex challenges into actionable strategies that drive measurable results
• Acts as a trusted thought partner to senior leadership—leading planning cycles, surfacing insights, driving org-wide alignment, and enabling smarter, faster decisions across Zip US
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office

We are looking for a strategic, analytical, and execution-oriented Strategy Manager to help define, shape and drive Zip US’s most important business priorities. As part of the Strategy & Operations team, you’ll work closely with leadership to define strategic direction, translate company goals to action, and ensure alignment across cross-functional initiatives.

This role is ideal for someone who thrives at the intersection of strategy and execution: comfortable zooming out to frame complex business problems and zooming in to get to the “how” behind the “what”. You’ll act as a key thought partner to senior leaders, help drive key strategic planning processes, and lead a Strategy Analyst to produce insights and recommendations that drive performance.

If you enjoy bringing structure to ambiguity, connecting the dots across teams, driving meaningful business outcomes, and being part of a lean but nimble organization, this role is for you

Strategic Planning & Execution

• Lead core components of Zip’s annual planning process ("Plan on a Page") and in-year alignment cycles translating top-line goals into actionable, measurable initiatives
• Partner with leadership to identify and align on strategic priorities, focus areas, and success metrics
• Build strategic frameworks that bridge long-term vision with near-term execution
• Develop clear, compelling deliverables and narratives that shape executive decision-making and org-wide communication

Business & Market Intelligence

• Conduct in-depth market, competitor, and ecosystem analyses to guide strategic and product direction
• Own the creation of monthly, quarterly, and ad hoc intelligence reports, highlighting market shifts, customer behavior trends, and competitive dynamics
• Identify emerging risks and whitespace opportunities in the BNPL and broader payments landscape
• Leverage AI tools to enhance market scanning, competitor benchmarking, and scenario planning, bringing speed, precision, and depth to intelligence outputs

Cross-Functional Leadership & Problem Solving

• Collaborate with leaders across Product, GTM, Risk, Ops, and Finance to define business problems and assess strategic opportunities
• Drive prioritization and decision-making by delivering structured, data-informed recommendations
• Lead and facilitate working sessions to align teams on initiatives, milestones, and execution plans
• Directly support or lead delivery of critical cross-functional initiatives from idea through execution

Communication & Stakeholder Engagement

• Create and deliver high-impact presentations for executive meetings, cross-functional forums, and external partners
• Translate complex data and analysis into clear, concise, and actionable storytelling
• Shape the content and structure of key business rhythms, including Monthly and Quarterly Business Reviews
• Serve as a central hub between Strategy & Ops and partner teams, ensuring alignment, clarity, and follow-through

Team Leadership

• Manage and coach the Strategy Analyst, developing their capabilities in structured thinking, problem-solving, and storytelling
• Foster a high-performing, collaborative, and growth-oriented team culture
• Champion continuous improvement in how the team operates and drives impact across the business

• 5+ years of experience in strategy, consulting, business operations, or a similar role
• 3+ years of leadership experience, including managing direct reports or leading cross-functional initiatives
• Bachelor’s degree in Business, Finance, Economics, or a related field
• Market awareness and business acumen, particularly in fintech, payments, or consumer lending
• Demonstrated experience in…