GenAI Application Development Lead, Director

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The COO Enterprise Solution Engineering capability is responsible for the development of best-in-class technology platforms for Operations, including development of an integrated portfolio of Operations tools, end-to-end solution design for large scale transformation initiatives, design governance, and adoption of Generative AI solutions for driving operational efficiencies.

This role is for an innovative Generative AI Engineer to drive the adoption of Large Language Models (LLMs) and agentic flows, focusing on process efficiencies, automation, simplification, and risk reduction across enterprise business solutions. The successful candidate will contribute to the technical direction of products and services, instil engineering best practices, and promote cultural change within the organization. This position involves close collaboration with various technology teams to push the adoption of Generative AI technologies and agentic flows across enterprise-wide applications and processes, and to develop partnerships with third-party providers for validating and adopting best-of-breed solutions.

• Contribute significantly to both engineering and research initiatives within the Generative AI domain.
• Adopt a product-focused approach, ensuring the development of robust, scalable, and user-friendly solutions.
• Thrive in a fast-paced environment by continuously testing, learning, and tackling cutting-edge problems.
• Actively engage in pair programming, promote lean methodologies, and streamline processes by removing unnecessary bureaucracy.
• Prioritize rapid delivery and iterative development, demonstrating adaptability and a willingness to pivot rather than pursuing a perfect upfront solution.
• Develop foundational components and mature technology capabilities in Artificial Intelligence (AI) and Large Language Models (LLMs).
• Drive the enterprise-wide adoption and successful integration of Generative AI solutions.
• Demonstrate strong problem-solving capabilities and a proactive learning mindset, continuously acquiring new skills.
• Exhibit excellent communication and collaboration skills, effectively engaging with diverse stakeholders.
• Be adaptable and resourceful in navigating complex technical and organizational challenges.
• Appropriately assess risk when business decisions are made,…