Field Technician

Location:

West Long Island, NY and surrounding areas

Duration: 11 week contract

As a TDR Field Technician, you will be responsible for working on‑site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go‑Live. The Field Support teams will be responsible for:
PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad‑hoc IT support issues.

For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.

• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast‑paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facets of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred

• Provide excellent on‑site customer service and support to all end‑users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site‑specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business and IT staff on an Ad‑Hoc basis

• Expected work schedule is Monday‑Friday 8‑5. 45 hour work weeks
• Candidates will need to be flexible around weekend hours.
• Travel/commuting will be necessary to support hospitals and clinics in the West Long Island and surrounding areas