Implementation Delivery Lead

About the role

Kraken is a technology company focused on creating a smart, sustainable energy system. From optimizing renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

We have been licensing Kraken for over 4 years, transforming businesses by moving their customer base to our Kraken platform and changing their operating model and ways of working.

You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects. The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms…) for our client projects. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

• Manage the relationship with client counterparts (product owners and business owners).
• First point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues.
• Knowledge base of how Kraken works and how we deliver Kraken Platform.
• Triage incoming requests and communicate client priorities internally.
• Summarize and articulate client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Support the engineering team to deliver product features.
• Challenge the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

• Experience in a regulated utilities environment.
• Strong agile delivery experience.
• Experience of product management and customer journeys.
• Solid understanding of technology and associated trends.
• Excellent communication, collaboration and presentation skills.
• Strong influencing skills and ability to challenge traditional ways of thinking.
• Experience working with significant complex delivery pipelines for clients.
• Patience – our clients are undergoing huge transformations that take time.
• Consulting experience is a plus.
• Regulatory compliance experience is a plus.

• Technical mindset, experience in the energy supply sector and with customer journeys.
• Degree qualified equivalent, with strong client delivery and/or product ownership experience.
• Experience in client facing roles and stakeholder management.
• Experience in managing technical product or projects.
• Exceptional interpersonal skills.
• Proficient in tools such as miro and office suite.

• Passionate about leading, motivating and developing others.
• Passionate about helping customers (without them, we don’t exist).
• Passionate about technology (we are a tech business disrupting energy).
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world).
• Open minded, flexible and adaptable (we are constantly growing, changing and evolving).
• Confident in decision making.
• Supportive.
• Approachable.
• Inclusive.
• Resilient, working well under pressure.

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off.
• 401(k) plan with employer match.
• Parental leave.
• Pre‑tax commuter benefits.
• Flexible working environment.
• Equity options.
• Modern office or co‑working spaces depending on location.
• Salary range for this role in NY ranges on average from $85,000‑$200,000.

We consider all applicants without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any legally protected status. U.S. based candidates can learn more about their EEO rights here.

If you have any specific accommodations or a unique preference, please contact us at inclusionh and we’ll do what we can to customize your interview process.