Director, Machine Learning Science

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance.

We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

The machine learning science team at The Knot Worldwide is at the forefront of building and implementing algorithms that optimize end-to-end customer journey. We focus on building scalable, reusable ML capabilities that maximize engagement, relevance, and business value across key touchpoints like Search, Personalization, and beyond.

As Director of Machine Learning Science, you will lead high-impact teams of applied scientists, setting the vision and strategy for ML across the organization. You’ll drive innovation in search, personalization and real-time optimization, working closely with product and engineering to translate customer needs into ML-driven solutions. You’ll also play a key role in shaping the broader scientific community, serving as a trusted leader and expert across the business.

RESPONSIBILITIES:

• Lead and mentor a high-performing Machine Learning Science team focused on delivering impactful ML/AI solutions that drive business outcomes.
• Partner closely with cross-functional engineering and product teams to define, prioritize, and execute high-impact initiatives.
• Drive research and development of machine learning models, including semantic search, personalized and real-time recommendations, and agentic learning approaches.
• Define and execute a mid- and long-term vision for scalable ML architecture across key domains such as personalization, search, and real-time performance optimization.
• Recruit, develop, and retain a diverse team of top-tier scientific talent, elevating the capabilities and influence of The Knot’s Machine Learning Science organization.
• Actively contribute to the broader technical community by sharing insights through internal knowledge-sharing sessions, technical documentation, and external publications or blog posts.

SUCCESSFUL CANDIDATES HAVE:

• M.S. or Ph.D. (Ph.D. strongly preferred) in Computer Science, Machine Learning, Statistics, or a related quantitative field.
• 7–10 years of hands-on experience in areas such as personalization, ranking systems, search technologies, natural language processing (NLP), deep learning, and other core machine learning methodologies.
• Deep expertise in semantic search and embedding-based retrieval techniques.
• Strong foundation in statistical modeling, experimental design, hypothesis testing, and optimization.
• Proficient in Python, with experience developing and deploying ML-powered systems in production environments.
• Proven track record of managing science and engineering teams building complex, real-time, distributed AI/ML systems.
• Exceptional technical communication skills, with the ability to convey complex concepts clearly and effectively to both technical and non-technical audiences.
• Familiarity with cloud-native platforms such as Google Cloud Platform (GCP), AWS, and Vertex AI is a plus.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

• You Dream Big. You iterate and experiment to drive innovation.

• You Love Our Users. You keep our global community at the center of everything you do.

• You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

• You Hustle Every Day. You favor urgency and own your outcomes.

• You Win Together. People are at the heart of our success…