Service & Support Manager Bronx, NY

Service & Support Manager job at JS Consulting. Bronx, NY.

Job Title:

Service & Support Manager

Project Location Bronx, NY onsite

Project Duration - full time

Candidates must also be local to the area

Don't send job hopers, must have excellent work history.

Communication must be flawless

Impact

Supports the Bank's performance, profitability, and reputation by serving as a trusted internal service partner. Provides timely, accurate, and professional support to employees across the organization, ensuring operational efficiency, and compliance.

The Service & Support Specialist is the primary point of contact for employees seeking assistance with bank processes, systems, and operational procedures through the internal support hotline. This role ensures prompt resolution of inquiries, identifies opportunities for process improvement, and strengthens employee knowledge through guidance and training. The Specialist collaborates across departments and participates in testing new systems and functionality to ensure employees have the resources needed for the delivery of excellent service to customers.

Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.

• Excellent verbal and written communication skills (Spanish a plus).
• Strong customer service, active listening, and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Knowledge of retail bank products, services, and related operating procedures.
• Familiarity with current banking regulations and compliance standards.
• Proficiency with Microsoft Office, core banking systems, and web‑based platforms.
• Experience with case management or ticketing systems preferred.

The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public.

Therefore, employees in this position are expected to have consistently positive interactions with the public.

Associate's degree or equivalent in Business, Finance, or a related field preferred.

Minimum of two (2) years of experience in retail banking, banking operations, call center, or employee support roles.