IT Analyst; IT Support, Citrix, VPN, LAN-WAN

IT Analyst (IT Support, Citrix, VPN, LAN-WAN)

Citrix, IT Analyst, IT Support, LAN-WAN, Mobile Technologies, Professional Services, VPN

Location:

New York

Job Function: IT Analyst

Date Of Job Posting: 11-08-2025

IT Analyst (IT Support, Windows, Service Now, Citrix, VPN, LAN-WAN, Mobile Technologies) in New York City

6+ years of Experience

LOCATION :
New York City

SALARY :
Excellent Compensation with benefits + Bonus

DURATION :
Full-Time – ONSITE

SKILLS: IT Analyst, IT Support, Service Now, Citrix, VPN, LAN-WAN, Mobile Technologies, Professional Services

Seeking a Senior IT Analyst to provide high‑level technical support and deliver seamless technology solutions across their various locations. This role is hands‑on and customer‑facing, ideal for a proactive, detail‑oriented professional passionate about supporting a dynamic environment and ensuring reliable technology performance firm wide.

• Provide Expert Technical Support
  :
  Serve as a first point of contact for IT support requests, delivering timely and high‑quality solutions for software, hardware, and networking issues.
• Facilitate Meeting Technology
  :
  Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.
• System Maintenance & Deployment
  :
  Install, configure, and maintain firm‑standard software and hardware; ensure all office computers, printers, and devices are fully operational.
• Collaborate Firm wide
  :
  Partner with IT and administrative teams on meeting logistics, event technology, and firm wide initiatives.
• Manage Assets & Tickets
  :
  Maintain accurate asset tracking and utilize Service Now to document, upscale, and resolve all IT service requests efficiently.
• Security & Compliance
  :
  Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
• Project Support
  :
  Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.
• Customer Service Excellence
  :
  Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow‑up, and outstanding end‑user experience.

• 6+ years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience.
• Advanced proficiency in Microsoft Windows, Office Suite, Teams, Service Now, Citrix, and VPN tools.
• Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems.
• Demonstrated expertise in customer service, troubleshooting, and project execution.
• Associates or Bachelor's degree preferred; equivalent experience considered.

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