Account Manager ; Onsite

Overview

Sr Resource Manager @ Tekshapers Inc. | Manager-Delivery & Accounts (US & Canada)

Location:

Jersey City, New Jersey

Employment type:

Full-time

Note:

We need a candidate with a combination of Farming & Hunting (60:40 ratio)

• Function as on-site leader for a portfolio of transformational projects across accounts or within an account
• Accountable for interfacing with both business and IT function(s) in multistakeholder environment.
• Strategic Thinking & Planning
• Develop and maintain an account growth plan or roadmap.
• Track performance against KPIs (e.g., revenue growth, CSAT, NPS).
• Align with client’s long-term roadmap.
• Coordination and Governance
• Work closely with delivery, pre-sales, technical architects, and marketing.
• Along with the offshore delivery partner, should be responsible for monitoring budgets, billing, and renewals.
• Periodic review of monthly / quarterly targets for revenue.
• Govern the projects to achieving milestones, and take timely recourse where required
• Recommend relevant solutions, upgrades, or services.
• Identifying new opportunities, expanding relationships, and increasing revenue
• Frame conversations around value and outcome for upsell and cross sell.
• Perform SWOT analysis or create account heatmaps.
• Classify leads using BANT (Budget, Authority, Need, Timeline) or similar frameworks.

• Subject matter understanding and business acumen
• Ability to rapidly ramp-up on the understanding of Account and functional jargon at a sufficient level for communication and stakeholder management
• Ability to map business problems to IT solutions.
• Ability to leverage industry learnings and domain depth from project and apply this knowledge to other accounts / pre-sales efforts across the company
• Multi-level client relationship management.
• Understand the client’s business goals and how IT solutions can support them.
• Understanding of client unique context and constraints, and ensure appropriate project execution design
• Ability to decipher client’s org structure, decision-makers, and budget cycles.

• Mid-Senior level

• Full-time

• Information Technology
• Industries: IT Services and IT Consulting