Desktop Support Engineer
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-03-01
Listing for:
ektello
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Technical Support, Desktop Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Desktop Technician
Location: Albuquerque, NM Onsite
Duration: 1 year possible extension, Conversion to direct TBD
Pay: $20.50 hr
Responsibilities- Provide exceptional IT support (Incident and IMAC) to internal customers ensuring a high level of customer satisfaction
- Workstation/Server troubleshooting support; indepth knowledge of computer and hardware devices
- Responsibilities include 2nd level Desktop support, Laptop configurations/deployments, some AV support
- Ensures service levels for customers are met, identifies opportunities for improvements and implements these as agreed upon
- Stage and configure machines for new hires and deploy new hardware as needed
- Work with the Build Center team to provide timely delivery on all hardware deployments
- Complete workstation replacements for users that qualify for new workstation replacements
- Test, configure, install and manage repair of all IT related equipment (hardware and software)
- Knowledge base documentation contribution
- Accurately log and track ticket related workload in a timely fashion
- Customer engagement – Ensure frequent and timely updates to internal customers regarding status of any outstanding issues and work that is in progress
- Form effective relationships with Business, Brands, Corporate functions, Delivery, Apps Support, fellow team members and External Service Providers
- Above all, focus on support of people as opposed to the technology
- Minimum 5 years of relevant experience in IT support at 2nd level within a Corporate IT support environment
- Exceptional Customer Experience skills and Customer Success obsessed
- Thorough understanding of service desk and customer support environment
- Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions
- Tolerance for ambiguity in a consistently changing environment
- High energy level and creative problem-solving abilities
- Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers
- Proven analytical, evaluative, and problem-solving abilities
- Self-motivated team player
- Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices
- Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack
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