Process Engineering - Service Sr Manager

Capgemini Invent - Process Engineering - Service Now Sr Manager

Join to apply for the Capgemini Invent - Process Engineering - Service Now Sr Manager role at Capgemini Invent
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At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

In this role you will play a key role in leading enterprise‑wide process transformation initiatives using Service Now and Agentic automation across business and IT organizations. Drive strategic automation programs and mentor senior consultants. You will:

• Lead cross‑functional teams in process redesign and optimization.
• Define automation strategy aligned with business transformation goals.
• Architect and implement Service Now workflows and Agentic automation solutions.
• Serve as SME for Service Now integrations and intelligent automation.

We would love to see a candidate with:

• 10+ years in process consulting or management consulting.
• Proven track record in Service Now implementation and Agentic automation.
• Experience with UiPath, Celonis and/or SAP Signavio.
• Six Sigma Black Belt preferred.
• Prior leadership roles in consulting firms.

The base compensation range for this role in the posted location is: $135,900 - $265,880
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Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business consideration, internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees.

• Paid time off based on employee grade (A‑F), defined by policy:
  Vacation 12‑25 days, Company paid holidays, Personal Days, Sick Leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment…