Front Office Support Engineer

Location: New York

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
** Role Overview
** Liquidnet Americas is looking for amid-level‘Front Office Support’representative to provide top level service to our business and customer base.

The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technicalexpertiseto support an expanding business and experienceina similar-sized support operation within a bank, brokerage, or trading platform.

Located within the front office andfacing-off directly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding oflisted derivative sand workflows.

The successful candidate will actas the first point of contact for urgent queries, troubleshootsystemand process issues, and collaborate with trading, sales, and technology teams to delivertimelysolutions. The position requires strong knowledge of listed derivatives, exchange rules, and risk protocols.
** Role Responsibilities
** Provide functional and technicalexpertiseand promote maintainable and qualitysolutionswhichincludesdocumenting systemrequirementsand documentation of support run book.

Assistin product testing and project-related tasks.
** Experience /

Competencies:

** At least3years hands-onsupportofrelevantexperiencewithin a financial institution (buy-side, sell-side, venue/platform provider)
Solid application support experience within a Linux environment Excellent working knowledge of the FIX protocol Automation and scripting experience Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing Proven experience of supporting Windows Server environments Experience in troubleshooting network problems: i.e.firewall and routing problems

Working knowledge of industry- standard Order Management Systems such as TT, Fidessa Automation and scripting experience (PERL, Python,Powershell, Bash etc)
Knowledge of Dev Ops principles and workflows, including collaboration   with Development teams

Experience with automation tools (Ansible, Puppet etc) Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes Experience supporting message-based architecture (Solace, Tibco, MQ etc)

Experience with industry-standard monitoring tools (ITRS, Prometheus or similar) Familiarity with industry-standard monitoring tools (e.g., ITRS). Service Now, Control-M and Elastic (ELK stack) familiarity

Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions. Strong organizational skills.
* Flexibleregardingworking hours.
** Role Band & Level
*** Professional, 4
** Annual Salary*** $95,000 - $105,000#LNET #LI-Hybrid #LI-ASO
** Connecting clients, communities and colleagues for sustainable growth
** TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets.  As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities.
** Work with us
** Joining TP ICAP puts you at the heart of markets that matter.

You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.

TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering.  Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.

Connections are at the heart of what we do.  We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow.

Connections create strength.  Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.

And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people.
Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes.  It’s what makes TP ICAP a mainstay in the global markets, now and in the future.

TP ICAP. We connect.
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