Developer Support Engineer

If you’re looking to jumpstart your career in tech and have a direct impact on apps used by billions of end-users, the Developer Support Engineer (DSE) role at Revenue Cat is a fantastic opportunity. This is one of the few entry-level positions we offer, and it has proven to be an incredible stepping stone—our current Support Lead, a Product Manager, and a Technical Account Manager each started out as DSEs.

In this role, you’ll help developers integrate the Revenue Cat SDK into their apps, troubleshoot tricky edge cases, and unlock new possibilities in subscription monetization. You’ll provide hands‑on support for some of the biggest apps in the world—imagine helping the teams behind ChatGPT, VSCO, Photo Room, Notion, and others get the best out of Revenue Cat.

You’ll be empowered to own the support experience, build out internal tools, and identify improvements that shape how developers everywhere use Revenue Cat.

In 2024, our DSEs spoke at conferences in Berlin, Logroño, New York, London, and Tokyo. This is optional, but if you're interested, you can meet Revenue Cat customers face to face, have fun working our booth, and share your knowledge with developers worldwide.

• Supporting developers daily.
  
  You’ll debug issues, untangle complex code paths, and guide developers through onboarding so they can ship subscription features confidently.
• Collaborating cross-functionally.
  
  You’ll partner closely with Engineering and Product to influence the developer experience—everything from our documentation to new features.
• Building tooling and processes.
  
  You’ll craft or improve the internal apps and dashboards that make troubleshooting faster and easier, both for you and your teammates.
• Driving user success.
  
  From investigating stack traces to clarifying best practices, you’ll ensure developers can move from “blocked” to “shipped” without missing a beat.

• Deep-dive into the frustrations and roadblocks developers face, helping them get unblocked so they can launch their apps.
• Familiarize yourself with our support tools and processes.
• Propose and implement quick wins in our documentation and support articles to reduce common developer pitfalls.
• Work alongside our engineering team to resolve complex issues and learn the ins and outs of subscription infrastructure.

• Spot opportunities for product improvements that will reduce developer friction.
• Build out test apps and reproducible environments to tackle issues head‑on.
• Own onboarding and solution engineering for new developers using Revenue Cat, providing a seamless start-to-finish experience.

• Identify recurring blockers and implement targeted improvements—both in our products and in your own support workflows.
• Craft (and refine) internal dashboards and tooling that accelerate the DSE team’s efficiency.
• Make meaningful, self-directed contributions to how we scale support for an ever-growing developer community.

• Gained super-hero level intuition for diagnosing the root causes of even the trickiest tickets.
• Led the charge on hiring, mentoring, and growing our support engineering team.
• Found new ways to delight developers, turning frustrating subscription problems into smooth, joyful experiences.

• You’re eager to learn and grow; this isone of the few entry-level positions at Revenue Catand has historically launched multiple careers within our company.
• You have 2-3 years of experience in an engineering or technical role, or have built and shipped a mobile app that integrates Revenue Cat.
• You’re comfortable with either iOS (Swift / Objective‑C) or Android (Java / Kotlin) and have a grasp of app development and release processes.
• You can debug code with minimal info, diagnosing issues from cryptic logs or stack traces.
• You thrive in an environment that requires creative problem-solving and a “get it done” mentality.
• You have strong written and verbal communication skills, and you’re empathetic towards the developer journey.

• Technical curiosity and a willingness to learn new tools and frameworks.
• Resour…