Field Service Technician

Fast-Growing IT Managed Services Provider | New York City Area About Our Client

Our client is a fast-growing Managed Services Provider (MSP) delivering high-impact technology solutions to small and mid-sized businesses. For over 25 years, they have built a reputation as a trusted IT partner, helping organizations operate securely, efficiently, and confidently.

The Field Service Technician is a key member of the Managed Services team, responsible for delivering onsite and remote IT support to multiple clients across the New York City area.

This is a hands-on, client-facing role ideal for a dedicated problem solver who thrives in dynamic environments. Many clients rely on our client as their primary IT partner, so this individual must be comfortable handling escalated issues, navigating high-pressure “client-down” situations, and delivering exceptional service with professionalism and urgency.

The ideal candidate enjoys learning new technologies quickly, applying best practices thoughtfully, and anticipating downstream impacts before implementing changes.

• Travel onsite to client offices throughout the NYC area to provide technical support
• On non-travel days, work onsite at company office (Syosset, NY) or remotely as needed
• Install and configure workstations, laptops, printers, routers, and peripheral equipment
• Respond to technical service calls and create detailed customer tickets
• Troubleshoot and triage technical issues to determine root cause in a timely manner
• Document incidents thoroughly and elevate appropriately
• Provide phone and onsite support with a professional, client-first approach
• Analyze logs and perform Tier 1 incident analysis and routing
• Collaborate with advanced technical teams and external vendors to drive resolution
• Work closely with internal service and project coordinators on ticket assignments

• Confident and professional in client-facing environments
• Strong written and verbal communication skills
• Ability to communicate effectively with customers, internal teams, and stakeholders
• Highly organized and detail-oriented
• Demonstrated passion for problem solving and continuous improvement
• Strong multitasking skills in a fast-paced environment
• Working knowledge of Microsoft 365 offerings
• Basic understanding of Active Directory
• Experience troubleshooting and configuring hardware (printers, laptops, etc.)
• Ability to lift up to 50 pounds and climb step ladders

• Bachelor’s Degree or equivalent professional experience
• 1+ years in a Help Desk role triaging customer-reported issues
• 1+ year as a Network Administrator supporting network, data center, or security technologies
• Experience supporting Windows Desktop and Windows Server (2012–current)
• Experience with Microsoft 365 Exchange Online and Exchange 2013–current
• Experience with firewalls and remote access VPNs (Cisco Any Connect, Meraki, Sonic Wall, Fortinet, etc.)
• Experience with ticketing systems (Connect Wise Manage preferred)
  Familiarity with technologies such as Connect Wise, Solar Winds, Cisco networking products, Ubiquiti, Ruckus, Aruba, VMware, Dell, Adobe
• Strong understanding of Active Directory (user/group management, Microsoft 365 administration)
• Experience with PC/workstation migrations
• Experience using Remote Management Tools

• CompTIA A+
• Microsoft Windows certification
• Apple macOS certification
• Cisco certifications

• Valid driver’s license and reliable transportation
• Comfortable traveling regularly to client offices across the NYC area (mileage reimbursed)