Desktop Support Specialist

The Desktop Support Specialist will provide hands‑on technical support across desktop systems, collaboration tools, and end‑user infrastructure. This individual will serve as an escalation point for complex user issues, ensuring timely resolution while maintaining a high standard of service and adherence to cybersecurity protocols. The role requires strong troubleshooting capabilities, attention to detail, and the ability to operate effectively in a high‑performance financial environment.

• Deliver Tier II desktop and end‑user support via phone, email, and in‑person, resolving escalated help desk tickets efficiently and professionally.
• Administer and support Active Directory and Microsoft Entra , including user provisioning, group management, identity access controls, and security configurations.
• Manage and support Microsoft 365 applications and services, ensuring system availability and compliance with internal policies.
• Build, deploy, and maintain standardized Windows desktop images using endpoint management platforms.
• Troubleshoot financial applications and virtual desktop environments (e.g., market data platforms, Citrix environments, and related plug‑ins).
• Provide conference room technology support, including video conferencing systems and AV hardware.
• Oversee onboarding and offboarding processes, including workstation setup, hardware allocation, and system access provisioning/deactivation.
• Configure, deploy, and troubleshoot desktops, laptops, printers, and mobile devices; maintain accurate asset inventory and coordinate vendor repairs or replacements.

• Bachelors Degree (Required)
• 5+ years of experience in a desktop support, technical support, or help desk environment; experience within financial services preferred.
• Strong working knowledge of Windows OS, Microsoft 365, Active Directory, Entra , and endpoint management tools (e.g., Intune or similar platforms).
• Experience supporting virtual desktop infrastructure (VDI), remote users, and market data or financial applications.
• Familiarity with IT service management tools (e.g., Jira, Confluence, Manage Engine, or similar platforms).
• Working knowledge of mobile device management solutions.